Kelley Body Shop Calibration Service Technician

Kelley Automotive Group LLC • Fort Wayne, IN

28d • Onsite

About The Position

Department: Body Shop

Functions: Responsible for making accurate repairs. Responsible for selling additional services needed. Provide customer satisfaction in accordance with dealer guidelines and standards. Contribute to the body shop department’s profitability.

Relationships: Reports to Body Shop Manager and Calibration Manager.

Requirements

• High School diploma or the equivalent.
• Ability to read and comprehend instructions and information.
• Valid driver’s license and good driving record.
• Excellent communication skills.

Nice To Haves

• Sales and supervisory experience preferred.
• ASE training and Certification desired.

Responsibilities

• Maintain customer satisfaction indexes at levels set by dealer and factory.
• Provide timely, quality service the first time.
• Resolving customer problems with the service they received in a quick, and courteous manner.
• Receive repair orders and take vehicle to and from assigned work areas.
• Responsible for making correct repairs the first time.
• Perform work as outlined on the repair order with efficiency and accuracy.
• Perform work in accordance with dealership and factory standards.
• Diagnose cause of any malfunction and perform repair.
• Communicate with parts department to obtain needed parts.
• Save and tag parts if the job is under warranty or if requested by customer.
• Examine vehicle to determine if additional safety or service work is needed.
• Advise manager if additional work is needed or if repairs cannot be completed within the time promised.
• Road-test vehicles, keeping in mind that customer’s vehicle should always be treated with the utmost care and respect.
• Maintain cleanliness of customer’s car.
• Keep shop area neat and clean.
• All tools and shop equipment need to be put in designated areas at the end of day.
• All old parts and debris need to be cleaned/swept from tool box and work area.
• Responsible for all dealership tools and their maintenance.
• Understand and follow federal, state and local regulations as to the disposal of hazardous materials.
• Follow requirements of documentation as required by Manufacturer and Dealership.
• Attend factory sponsored training classes.
• Attend safety related training classes.
• Maintain at least one (1) ASE Certification.
• Keep abreast of all factory technical bulletins.
• Establish and maintain a good working relationship within the body shop department and with other departments to reduce conflict and maintain dealer profitability.
• Assist estimators or others to resolve customer complaints.
• Maintain open communication with parts department to ensure prompt service for customer.
• Assist sales department in the sales of new and used vehicles when appropriate.
• Any other tasks deemed necessary by Management.
• Any other tasks deemed necessary by Management.
• Any other tasks deemed necessary by Management.
• Any other tasks deemed necessary by Management.
• Any other tasks deemed necessary by Management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED