Kelley Body Shop Calibration Service Technician

Kelley Automotive Group LLCFort Wayne, IN
28dOnsite

About The Position

Department: Body Shop Functions: Responsible for making accurate repairs. Responsible for selling additional services needed. Provide customer satisfaction in accordance with dealer guidelines and standards. Contribute to the body shop department’s profitability. Relationships: Reports to Body Shop Manager and Calibration Manager.

Requirements

  • High School diploma or the equivalent.
  • Ability to read and comprehend instructions and information.
  • Valid driver’s license and good driving record.
  • Excellent communication skills.

Nice To Haves

  • Sales and supervisory experience preferred.
  • ASE training and Certification desired.

Responsibilities

  • Maintain customer satisfaction indexes at levels set by dealer and factory.
  • Provide timely, quality service the first time.
  • Resolving customer problems with the service they received in a quick, and courteous manner.
  • Receive repair orders and take vehicle to and from assigned work areas.
  • Responsible for making correct repairs the first time.
  • Perform work as outlined on the repair order with efficiency and accuracy.
  • Perform work in accordance with dealership and factory standards.
  • Diagnose cause of any malfunction and perform repair.
  • Communicate with parts department to obtain needed parts.
  • Save and tag parts if the job is under warranty or if requested by customer.
  • Examine vehicle to determine if additional safety or service work is needed.
  • Advise manager if additional work is needed or if repairs cannot be completed within the time promised.
  • Road-test vehicles, keeping in mind that customer’s vehicle should always be treated with the utmost care and respect.
  • Maintain cleanliness of customer’s car.
  • Keep shop area neat and clean.
  • All tools and shop equipment need to be put in designated areas at the end of day.
  • All old parts and debris need to be cleaned/swept from tool box and work area.
  • Responsible for all dealership tools and their maintenance.
  • Understand and follow federal, state and local regulations as to the disposal of hazardous materials.
  • Follow requirements of documentation as required by Manufacturer and Dealership.
  • Attend factory sponsored training classes.
  • Attend safety related training classes.
  • Maintain at least one (1) ASE Certification.
  • Keep abreast of all factory technical bulletins.
  • Establish and maintain a good working relationship within the body shop department and with other departments to reduce conflict and maintain dealer profitability.
  • Assist estimators or others to resolve customer complaints.
  • Maintain open communication with parts department to ensure prompt service for customer.
  • Assist sales department in the sales of new and used vehicles when appropriate.
  • Any other tasks deemed necessary by Management.
  • Any other tasks deemed necessary by Management.
  • Any other tasks deemed necessary by Management.
  • Any other tasks deemed necessary by Management.
  • Any other tasks deemed necessary by Management.
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