Keiki Club Manager (Salary)

Human Resources Team-posted 2 months ago
Full-time
Waimea, HI
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Aloha and Welcome! Thank you for your interest in employment opportunities with Mauna Kea Resort. We invite you to our dynamic team of hospitality professionals. We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more. At Mauna Kea Resort, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.

  • Oversee the daily operations of the Mauna Kea Keiki Club and Westin Family Kids Club, ensuring compliance with all state and county childcare licensing requirements.
  • Create and enhance programs that are safe, fun, and culturally enriching, blending Hawaiian culture, language, ecology, and history.
  • Lead staff training, procure program materials, and ensure both clubs are clean, organized, and welcoming.
  • Maintain all licensing, certifications, continuing education, and state-required compliance for Kids Club operations and staff.
  • Oversee and participate in daily Kids Club activities across both properties, ensuring engaging, age-appropriate, and culturally rich experiences for children ages 5–12.
  • Lead staffing functions including performance, scheduling, training, and recruitment, while upholding guest service and safety standards.
  • Design and implement a dynamic Kids Club calendar blending fun, outdoor, cultural, and educational activities to foster guest loyalty.
  • Serve as primary parent contact, ensuring trust through professional communication, safety protocols, and warm hospitality.
  • Maintain organized play areas and well-stocked supplies, and manage accurate records of attendance, participation, charges, and revenue.
  • Collaborate with Front Desk, Marketing, Concierge, and other departments to streamline resources and ensure seamless communication of offerings.
  • Provide hands-on support by training counselors and stepping in as needed to ensure continuity of care and exceptional guest experiences.
  • Ensure all activity spaces and wellness areas are well-maintained, fully stocked, and aligned with safety and luxury brand standards.
  • Support the teaching and scheduling of fitness classes and resort activities for adults and families, working with instructors and wellness partners.
  • Act as on-site support during signature wellness or seasonal events.
  • Support and provide relief for the Fitness Center Manager during vacations and days off to ensure seamless operations.
  • Maintain strong guest presence, handle concerns and special requests, and foster positive public relations.
  • Lead pre-shift briefings and keep team members informed on hotel and community events.
  • Enforce department policies, SOPs, and safety standards.
  • Train, coach, evaluate, and support team members across Keiki Programs (primary) and Fitness/Wellness Centers (secondary).
  • Manage daily Keiki Program operations with a focus on continuous improvement and innovation.
  • Inspect facilities for safety, equipment issues, and service quality, recommending and reporting improvements.
  • Conduct walkthroughs to ensure consistent delivery of exceptional guest service.
  • Support site inspections, pre-planning meetings, photo shoots, and promotional activities to drive businesses.
  • Perform additional duties as assigned.
  • High school diploma or GED required, bachelor’s degree preferred.
  • Experience in children’s programming (resort, camp, or club), preferred.
  • A background in fitness, wellness, or recreation is a plus.
  • Pediatric CPR/First Aid Certification.
  • State Department of Human Services Child Care Provider Certification.
  • TB clearance.
  • 6 months supervising or working with children; ability to manage groups effectively.
  • Knowledge of Hawaiian culture preferred.
  • Medical, drug, vision, and dental care.
  • Life insurance.
  • Paid vacation and sick leave.
  • Dining and golf discounts.
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