KC-46 Field Service Representative - Defense (Experienced)

Boeing

81d • $74,800 - $101,200

About The Position

Boeing Global Services (BGS) is seeking an Experienced Field Service Representative to support the KC-46 Tanker Aircraft at Seymour Johnson Air Force Base, North Carolina. You are applying for a Field Operations position where our employees must be willing and able (potentially short notice) to travel to a variety of locations (domestic and/or international) to meet the needs of our customers. Field Operations employees may be required to relocate to another Field Operations location based on customer needs and/or management requirements. Specific contracts supported by Field Operations could require employees to perform a deployment to a US DOD contingency operation. Employees associated with these specific contracts must be able to pass military contractor health standards for deployment.

Requirements

• Minimum 3 years of experience of Field Service and/or Military Aircraft Support Equipment.
• Minimum 3 years of experience in an aircraft maintenance environment supporting configuration management and release for flight.
• Must be willing to work variable shifts, including weekends and overtime including rotating shifts.
• Must be willing and able (on potentially short notice) to deploy/travel to a variety of locations (domestic and international) and for a variety of deployment durations to meet customer needs and the statement of work.
• Must have or the ability to obtain a current and valid US passport on hire date.
• Must be willing and able to relocate to a variety of locations (domestic and international) to meet customer needs and the statement of work.

Nice To Haves

• Airframe & Powerplant (A&P) License desired.
• Previous experience working with KC-46, KC-135, KC-10 or 767 products is desirable.

Responsibilities

• Utilize multi-disciplined technical expertise and company knowledge to assist the customer.
• Sustain a high level of proficiency in the operation and maintenance of company products by investigating technical problems, determining causes, and developing/implementing corrective actions to ensure customer satisfaction.
• Understand customer expectations and assist the customer in interpreting and using support data and documents and provide technical on-the-job training.
• Act as the on-site liaison between the company and customer personnel of widely varying backgrounds to gain resolution of significant technical and operational issues.
• Provides guidance, consultation, and training to customers related to a broad range of technical and operational issues.
• Conducts on site in-depth research of company and customer data to drive resolution of specific chronic issues.
• Conducts root-cause analysis on customer and company fleet data to identify/evaluate trends and opportunities to increase dispatch reliability.
• Validates or reviews effectiveness of existing solutions, and then develops corrective, proactive, and/or preventative action plans.
• Work unsupervised for extended periods of time in a wide variety of cultural/economic conditions.
• Interpret technical documents and monitor product performance.
• Develop and conduct ad hoc training on various maintenance topics.
• Analyze technical data and evaluate maintenance procedures.
• Develop action plans for aircraft in unusually difficult AOG situations.
• Tracks progress of troubleshooting plans and maintains company and customer situational awareness.
• Conducts follow-up with the customer to ensure solution provided was effective and lasting.

Benefits

• Competitive base pay and variable compensation opportunities.
• Health insurance.
• Flexible spending accounts.
• Health savings accounts.
• Retirement savings plans.
• Life and disability insurance programs.
• Programs that provide for both paid and unpaid time away from work.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees