KANPAI HOST/HOSTESS

HOTEL NIKKO OF SAN FRANCISCO INC 150 POWELL ST•San Francisco, CA

1d•$32 - $36•Onsite

About The Position

We are looking for a Host or Hostess to join our team and be the first point of contact for our guests. Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. Schedule is subject to change dependent on business needs

Requirements

At least one-year of experience in a service industry position
Must possess a valid California Food Handler Certification and Responsible Beverage Service (RBS), or be willing and able to obtain both before hire
Flexible schedule is required, must be available to work evening shifts including weekends and holidays.
Have a genuine ability to interact with guests in a professional and courteous manner.
The position requires an energetic and enthusiastic personality as well as someone who can work well under pressure
Ability to make instant decisions in the dining room.
Must be able to stand for 8 hour shifts

Nice To Haves

Previous guest service experience of at least one year and understanding of Open Table
Knowledge of Micros or other POS systems
Hotel/hospitality experience

Responsibilities

Greet all guests upon arrival and departure.
Welcome guest by name when he/she is a return guest.
Manage reservations.
Answer all incoming calls, record and distribute messages.
Escort guests to appropriate seats or bar areas.
Provide description of menus and food item to guests.
Provide accurate wait times and monitor waiting lists.
Provide menus and announce waiter/waitress’s name.
Coordinate with wait staff about available seating options.
Maintain a clean reception area.
Cater to guests who require extra attention (e.g. children, elderly).
Assist wait staff as needed.

Benefits

Zero-deductible Medical Plan
Pre-Tax Commuter and Parking Benefits
Dental (PPO/DMO)
PTO
Vision
Floating Holidays
Chiropractic and Acupuncture Services
Birthday Pay
Life Insurance
401K Matching Program
Flexible Spending Account (FSA)
2% Company Profit Sharing
Friends & Family Rates at Nikko/Okura Hotels
Reciprocity Rates at Participating Hotels
Employee Discounts in ANZU and Feinstein’s at the Nikko
Travel Assistance through Mutual of Omaha
Free Employee Dining Room Meals
Employee Computer Access for Web Browsing and Printing
Fitness/Gym Reimbursement
Employee Job Referral Program
Employee Recognition Programs and Employee Appreciation Events
Discounts on the following: Offsite Parking, Personal Dry Cleaning & Laundry, Movie Tickets, Amusement Park Tickets, Work Safety Shoes