K-12 Software Support Specialist

Edupoint Educational Systems LLC•Mesa, AZ

2d•$45,000

About The Position

K-12 Software Support Specialist Hours: Eight-hour shift M-F within 4:00 AM to 6:00 PM Arizona Time operating hours, multiple shifts available. Salary: $45,000 + Uncapped Guaranteed Monthly Bonus Bonus: Eligible for a monthly performance bonus tied to uncapped ticket closures and quality standards. Why you’ll like this role You’ll help K–12 school districts succeed by solving real problems in the Synergy® Education Platform—while building technical skills (web apps, databases, troubleshooting) in a supportive team environment. What you’ll do As a CRC Specialist I, you’ll be an important first line of support for Edupoint clients. You’ll respond to incoming requests, troubleshoot issues, and partner with internal teams to ensure customers get answers quickly and confidently.

Requirements

Strong customer service mindset, you enjoy helping people and solving problems
Solid written and verbal communication skills (explaining technical info clearly)
Comfort learning new software quickly in a fast-paced environment
Experience with standard business tools (Microsoft Office, ticketing/incident systems)
Bachelor’s degree or equivalent relevant experience

Nice To Haves

Familiarity with relational databases
Experience with web-based applications (IIS exposure helpful)
Background in K–12 education or supporting school/district environments

Responsibilities

Provide prompt, professional support via phone, email, and help desk portal
Troubleshoot product issues, reproduce reported problems, and document clear steps/results
Use internal tools (Help Desk app, knowledge base, documentation) to research and resolve cases
Log all customer interactions, notes, and outcomes accurately in the help desk system
Identify trends and communicate product defects or enhancement requests to Development
Share workarounds and configuration guidance to help districts align Synergy to their processes
Escalate issues appropriately following internal protocols
Collaborate with teammates and assist with more complex cases as you grow
Participate in training and occasional special projects (including the Users Conference Open Forum as needed)