JW Marriott Valet Cashier - Part Time

AHC Hospitality•Grand Rapids, MI

About The Position

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown -- and start your unstoppable career here. This is a part-time position requiring weekend availability. This position is eligible for discounted downtown parking, free employee meals, DailyPay, hotel and restaurant discounts and more. SUMMARY: The ideal candidate for this position will provide the highest level of service for all our guests. This position includes monitoring the organization of vehicle keys in accordance with our policies for all valet parked vehicles, as well as utilizing our point of sales system for our marketplace. The applicant must have a teamwork attitude and strong attention to details, skills necessary to ensure exceptional customer service experiences in all interactions with guests and other employees.

Requirements

Ability to execute retail strategy and standards
Knowledge of all retail standards – Core Products, Visual Merchandising
Ability to maintain department accounting procedures
Knowledge of inventory management
Knowledgeable of the current work schedule
Ability to cultivate a team environment
Excellent communication skills
Has awareness of corporate building policies
Performs assigned tasks efficiently and productively
Continually checks on the cleanliness and condition of the retail space
Exercises care and responsibility in the handling of all retail merchandise
Works safely using proper lifting techniques and equipment handling procedures
Handles all customer requests in a courteous, professional and efficient manner
Possesses a positive, professional "can do" attitude
Possesses good organizational skills
Attentive to details: accuracy, inventory replenishment, store promotions
Must honor the JW Marriott and AHC+ Hospitality time and attendance policies
Must maintain professional appearance in provided uniform.
May be required to move boxes weighing up to 20+ pounds
May be required to lift merchandise weighing up to 20+ pounds
May be required to attend meetings and training sessions, as determined by the Rooms Division Manager or Valet Supervisor
High school diploma or equivalent required

Nice To Haves

Salesforce/GXP system knowledge is preferred.
Hospitality Degree from a higher education institution is preferred.

Responsibilities

Responsible for store presentation and cleanliness-following daily checklists.
Cleans, maintains and organizes the JW Marketplace, the storage areas, and the stockroom on a daily basis during respective shifts.
Responsible for establishing effective sales techniques that is consistent with the atmosphere of the JW Marketplace
Understanding of Marriott Standard Operating Procedures with retail operations.
Receives merchandise as it arrives under the direction of the Rooms Division Manager and Purchasing according to established ticketing, and check in procedures (denoting damages, substitutions, submitting packing slips, etc.)
Participates in inventories twice a week.
Provide the customer with thorough knowledge of the merchandise.
Accommodate the customer's purchasing requests.
Makes the accurate cash drops at the end of each assigned shift.
Responsible for entering keys of valet parked cars into our AVPM system.
Take payment for transient guest parking
Maintain an organized workstation
Monitor inventories and reports needs to Rooms Division Manager
Maintains and follows through on all paperwork such as requisitions, completed checklists
Maintains effective two-way communication between sales staff and Rooms Division department.
Maintains and balances cash bank accurately at the issued amount at the end of each assigned shift.
Prepares reports accurately at the end of each assigned shift.
Makes the accurate cash drops at the end of each assigned shift.
Provide the customer with the highest level of individualized, gracious and professional service.