JW Marriott Hill Country - Traffic Controller - ICE

Towne Park • San Antonio, TX

447d

About The Position

The Traffic Coordinator at Towne Park plays a crucial role in directing vehicular traffic while providing exceptional hospitality services. This position is responsible for issuing valet parking tickets, assisting guests with luggage, and ensuring a positive experience for patients and visitors. The Traffic Coordinator is expected to maintain a friendly demeanor, uphold parking policies, and assist with marketing efforts, all while ensuring the safety and efficiency of parking operations.

Requirements

• High school diploma or GED required.
• Must be at least 18 years of age and able to pass a criminal background check and drug screen.
• Valid driver's license and clean driving record.
• One to three months related experience and/or training; or equivalent combination of education and experience if no HS Diploma or GED.
• Knowledge of traffic and valet procedures.
• Ability to read and write standard English language.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to guests, clients, and other employees of the organization.
• Ability to add and subtract three-digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to understand 24-hour and military time systems.
• Customer service experience preferred.
• Register/Computer experience preferred.
• Must be able to drive manual transmission and perform parallel parking.

Nice To Haves

• Customer service experience preferred.
• Register/Computer experience preferred.

Responsibilities

• Direct vehicular traffic while providing attentive, friendly service to all patients/guests.
• Assist marketing department with marketing efforts targeted to exciting clients.
• Maintain a pleasant, friendly, and professional demeanor with all guests, location staff, and co-workers.
• Acknowledge and greet guests immediately while maintaining a professional and friendly demeanor.
• Use guest last name at all times when appropriate.
• Maintain accuracy and composure while under pressure.
• Assist guests with directions and all other inquiries.
• Provide information about surrounding areas and main attractions to guests as needed.
• Protect guest confidentiality in accordance with HIPAA requirements.
• Collect data in accordance with parking operations, if applicable.
• Obtain information about daily events and rates to be charged.
• Maintain claim checks and guest folio archives.
• Run at top speed to park and retrieve vehicles and drive slowly and cautiously.

Benefits

• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telemedicine benefits
• 401k retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees