Justice Services Care Coordinator (JSSC) Reentry Services

Young Community Developers•San Francisco, CA

7d•$28 - $33

About The Position

The role of the Justice Services Care Coordinator (JSCC)/Life Coach is principally responsible for providing case management services to youth involved in San Francisco's juvenile justice system, leading connections and referrals based on assessments that link young people to additional supports, education, enrichment, and work-related opportunities that are available throughout the city. JSCCs play a critical role in supporting justice-involved youth ages 12–25 through intensive, individualized care coordination. JSCCs are proactive in meeting youth and their families where they are-physically and developmentally-by being mobile, building on their strengths, supporting their goals, and when relevant, ensuring that youth are supported in meeting court-ordered conditions of release. The JSCC helps youth navigate complex systems—juvenile justice, education, mental health, and community resources—by building authentic relationships, developing individualized care plans, and ensuring access to supportive services that promote long-term success and stability. The Justice Services Care Coordinators are readily available for referrals, from the entry point of arrest or detention. JSCCs develop community release plans in collaboration with the defense team, create individual case plans, and ensure that youth complete intended goals and outcomes. JSCCs work with youth until they successfully complete or surpass all legal obligations determined by San Francisco Juvenile Probation Department and courts. This role emphasizes culturally responsive, trauma-informed, and youth-centered approaches to reduce recidivism and enhance self-determination, personal growth, and community reintegration. Justice Services Care Coordinators work in coordination with Community Assessment Referral Center (CARC)to ensure that every youth who is cited and/or booked into the Juvenile Justice Center, who is not diverted to CARC, is paired with a community-based case management agency, specifically Young Community Developers (YCD) for adult guidance and systems navigation.

Requirements

Minimum 2 years’ experience working with justice-involved youth, transition-age youth, or in a community-based case management role
Knowledge of the juvenile justice system, youth development principles, and trauma-informed care
Strong documentation and case planning skills
Ability to demonstrate competency with using Microsoft Office Suite, Google platform, Zoom and other technology platforms
Familiarity with wraparound and multidisciplinary approaches to youth services
Demonstrated ability to build trust and rapport with high-risk youth and families
Commitment to strengths-based, youth-centered, and non-punitive approaches
Ability to work flexible hours, including evenings and occasional weekends & holidays
Must possess a valid California Driver’s License and clean driving record

Nice To Haves

Lived experience, system involvement and/or deep understanding of urban youth culture
Bilingual (English/Spanish or other relevant languages)
Experience working in SF neighborhoods impacted by community violence or displacement
Knowledge of Bay Area community resources
Familiarity with documentation systems (e.g., Cityspan, CMS, Salesforce, etc.)

Responsibilities

Receive referrals from courts, probation, or diversion programs
Conduct initial youth and family intake, including a strength-based assessment while in juvenile detention or in community
Visit youth while in juvenile detention prior to release
Advocate for alternatives to detention and support restorative and rehabilitative approaches
Schedule and attend probation check-ins with youth as needed probation/attorney intakes
Develop individualized service plans (ISPs) aligned with legal mandates, community release plans and personal goal setting
Coordinate service referrals for education, mental health, employment, housing, substance use support, family counseling, etc.
Assist youth and families in understanding legal obligations, detention release conditions, resources, and timelines
Act as liaison between youth, families, schools, court, judges, probation officers, and service providers
Collaborate with parents/caregivers to ensure a youth and family-centered support including transportation to and from court and other legal appointments
Provide academic resources and support toward education achievement, and linkage to family-strengthening services
Connect youth to community-based mentors, events, and programs for positive engagement
Attend all court hearings, probation, attorney intake meetings and youth centered meetings (i.e. CFT, IEP, school reentry, or transfer meetings, and/or expulsion hearings)
Provide consistent check-ins (frequency based on need and level of engagement required)
Help youth set and achieve SMART goals across key life domains (e.g., education, wellness, relationships)
Celebrate achievements and support youth in overcoming barriers and setbacks, including providing financial barrier support and milestones incentives for goal completion
Maintain accurate case notes, intake records, individual service plans, court reports, progress updates, and monthly summaries
Submit timely documentation to meet legal and programmatic reporting requirements
Participate in case conferencing with partners and referring agencies
Respond to urgent needs with appropriate de-escalation and referrals
Build relationships with school personnel, CBOs, law enforcement, and courts
Model restorative justice, resilience, and culturally affirming practices in all interactions