Junior Veterans Service Officer

DeKalb County, Illinois•DeKalb, IL

5d•Onsite

About The Position

The DeKalb County Veterans Assistance Commission is seeking candidates for a Junior Veterans Service Officer. This is a full-time position (40 hours/week). A Junior Veterans Service Officer is an entry-level position, helping veterans and their families navigate the complex world of VA benefits and services. They assist with claims (VA) processing, offer guidance, and provide support in accessing various benefits. Must have a general knowledge of the U.S. Military. The successful candidate needs to have the ability to communicate well, both verbally and in writing, with our clients daily. This position requires computer knowledge, organizational skills, time management skills as well as excellent communication skills, accuracy, thoroughness, and attention to detail. The person in this position will be expected to work with the Superintendent on different tasks.

Requirements

Complete understanding and enforcement of Confidentiality and HIPPA
Knowledge of Military Branches & their Components
Ability to provide attention to detail while multitasking clients and/or deadlines
Maintain friendly and approachable persona
Adaptability to deal with different personalities or situations so as to diffuse, empathize, and encourage clients
Ability to write correspondence in a professional & cohesive manner
Knowledge of Microsoft Office and be able to learn and utilize new computer programs
Willingness to take initiative to achieve office goals
Ability to work as a team
Office hours are Monday - Friday, 8:00am to 4:30pm
Casual business attire
Ability to sit, stand and work on a computer for long periods of time
Ability to occasionally lift 25 lbs
Ability to be able to bend, reach, push, pull, grasp, or type
Occasional travel may be required
Must be able to drive a vehicle
Must be able to pass a background check