Junior Systems Analyst

State of Virginia•Richmond, VA

31d•$59,488•Hybrid

About The Position

Are you a problem-solver who loves helping others and digging into technical issues? Join us as an entry to mid-level Junior Analyst and play a key role in supporting our internal and external applications. You'll troubleshoot issues, write requirements for reporting needs, and communicate information clearly between technical and non-technical users. We're looking for someone analytical, self-driven, and customer-focused, with strong communication skills and a willingness to learn. If you are ready to grow your skills while helping teams succeed, we'd love to have you on board. The Project Management Office is seeking a detail-oriented and customer-focused Junior Systems Analyst to join our Systems Analyst team. The selected candidate will provide second-tier production support, perform systems and database analysis for reporting needs, and assist with requirements gathering, documentation, and testing. This role works closely with the Systems Analyst Supervisor and team to deliver high-quality, user-centered solutions that support the Commission's mission. The Junior Systems Analyst provides excellent customer service while delivering second-tier production support for the Commission's major software applications. This role conducts systems and database analysis to develop report requirements, assists with gathering and documenting system needs, and supports testing activities. Work is performed under the guidance of the Systems Analyst Supervisor and in collaboration with the Systems Analyst team to ensure accurate, efficient, and user-focused solutions. The Enterprise Project Management Office (PMO) plays a vital role in advancing the Commission's mission. Our Project Management and Systems Analyst teams ensure smooth delivery of projects, enhancements, and software releases while helping business areas improve processes and collaborate effectively with Information Systems. The PMO also manages the Cooperative Office Education Program, providing career-building opportunities for high school students across the region.

Requirements

Strong written and oral communication skills
Strong critical thinking and analytical skills
Strong organization skills and attention to detail
Demonstrated ability to work both independently and as part of a team
Ability to perform detailed, structured analysis of complex, technical issues, and to communicate findings in layman's terms to stakeholders
Knowledge of database modeling and retrieval of data from modeled databases preferred
Knowledge of requirements analysis, quality assurance, and business process management methodologies preferred
Knowledge of project management methodologies including waterfall, RUP, and Agile preferred
Knowledge of defining and using Business Analysis best practices and requirements documentation
Experience troubleshooting issues and researching solutions
Experience with automated systems
Experience communicating with a diverse group of stakeholders
Experience working with reports and interpreting data
Proficiency with Microsoft applications including Outlook, Word, Excel, Visio; data entry and retrieval from computer databases; and Internet research principles

Nice To Haves

Hands-on experience with CASPER and WENDY preferred
Familiarity with ticket tracking software such as Footprints or JIRA and/or Microsoft SQL preferred
(IIBA) Certification of Competency in Business Analysis or (IIBA) Certified Business Analysis Professional certificate preferred