Junior Systems Administrator
About The Position
Functions as a member of the County IT team, providing comprehensive technical support for end-user devices and phones, and preliminary support for servers and networking, functioning in a tier-2 capacity. Responsible for client support activities including but not limited to support of desktop computer hardware, operating systems and applications, support of mobile devices, printers, scanners, relevant A/V equipment and other devices. The ideal candidate will be one who prefers working in a team environment and has strong technical and communication skills.
Requirements
- Three years of experience providing IT support in an enterprise environment required.
- Collegiate degree in a technical or IT related field, highly preferred.
- be able to fully support (installation/configuration/troubleshooting) PC hardware, operating systems, and software.
- Have a working knowledge of Microsoft Server OS.
- Familiarity with networking protocols and equipment.
- Understanding of IT security and fundamental security principles.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Nice To Haves
- While not required, IT certifications are desired.
Responsibilities
- Use strong communication skills, both verbal and written, to deliver superb customer service by responding to requests in person, on the phone, or electronically, in a timely, polite, and professional manner.
- Use analytical skills to identify, troubleshoot, and resolve technical issues with supported systems and infrastructure.
- Install, configure, and maintain Windows-based computer systems.
- Support and maintain various desktop-based applications/programs.
- Support and maintain office and mobile phones.
- Support and manage network printers and other hardware peripherals.
- Perform routine maintenance and upgrades.
- Provide preliminary support for servers, and networking, escalating advanced issues when required.
- Participate in the identification, evaluation, procurement, and implementation of new technology systems and services.
- Utilize help desk system to provide optimized incident management and maintain accurate documentation of all supported activities.
- Provide training and support to end-users as needed.
- Work with senior County IT team members and/or vendors to resolve advanced/complex technical issues.
- Maintain technical knowledgebase documentation for both IT staff and end-users.
Benefits
- The County offers a competitive benefits package, which is outlined at https:/www.co.champaign.il.us/jobs, including membership in the Illinois Municipal Retirement Fund (IMRF), optional 457 deferred compensation plans, and a comprehensive health insurance plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
Education Level
No Education Listed
