Junior Systems Administrator

ServiceNet•Northampton, MA

66d•$56,000 - $60,000

About The Position

ServiceNet's Information Technology team is looking for an experienced Junior Systems Administrator to help build and maintain the systems that support our mission-driven work. This role handles infrastructure projects, network upgrades, and system deployments across multiple locations - ensuring reliable, secure, and efficient technology operations. The right person is humble, smart, and driven - a team player who delivers outstanding customer service, enjoys solving problems, and thrives in a collaborative environment.

Requirements

5+ years of professional IT experience or equivalent combination of education and experience.
Strong background in Microsoft 365, networking, and virtualization.
Excellent troubleshooting and communication skills.
Valid driver's license and reliable transportation.
Ability to lift and carry computer equipment.

Responsibilities

Implement and support servers, networking, and cloud infrastructure.
Plan and execute IT projects and site technology upgrades.
Monitor network performance and security, troubleshooting issues as they arise and communicate to leadership.
Coordinate technology rollouts including hardware refreshes, new site setups, and major software deployments to meet deadlines.
Maintain documentation and ensure system reliability and security.
Support initiatives like cloud migration, VoIP, and EHR integrations.
Provide staff training and communication related to new technology rollouts or process changes.
Perform any other duties as assigned by supervisor or management.