Junior Systems Administrator

DLR Group•Omaha, NE

1d•Onsite

About The Position

DLR Group is an integrated design firm with a promise to elevate the human experience through design. This fuels the work we do around the world and inspires our mission to improve the lives of our clients, our communities, and our planet. If this sparks your interest, you’re in the right place. DLR Group's Information Technology team has an opening for a Junior Systems Administrator in our Omaha studio. Position Summary We’re looking for a skilled and service-oriented IT professional to join our team as a Junior Systems Administrator . In this role, you’ll help ensure the smooth operation of our technology systems by resolving technical issues, fulfilling service requests, and supporting end users across the organization. You’ll work closely with internal teams to troubleshoot incidents, monitor systems, and contribute to process improvements and IT projects that enhance service delivery. This position is ideal for someone who combines strong technical knowledge with excellent communication and problem-solving skills.

Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
3-5 years of professional experience in a Systems Admin role, inclusive of at least 2 years in a Help Desk or IT Support role
Experience with Windows operating systems and Microsoft 365
Basic knowledge of Active Directory, networking, and server environments
Familiarity with ticketing systems and ITIL-based support practices

Nice To Haves

Experience supporting virtualized environments (VMware, Hyper-V, or similar)
Exposure to cloud platforms such as Azure or AWS
Basic scripting or automation experience (PowerShell preferred)
Relevant certifications (CompTIA A+, Network+, Microsoft certifications)

Responsibilities

Serve as an escalation point for complex technical issues, delivering advanced troubleshooting and timely resolution
Install, configure, and maintain hardware, software, operating systems (Windows and macOS), and business applications to ensure a seamless user experience
Diagnose and resolve hardware, software, network, and access-related issues across a multi-office environment
Administer user accounts, permissions, and identity management within Active Directory, Microsoft 365, and cloud platforms
Support Microsoft 365 services, including email, collaboration tools, and authentication systems
Monitor system and network performance, respond to alerts, and perform routine health checks to maintain system reliability and security
Support endpoint management, including imaging, deployment, configuration, patching, and security compliance
Assist with technology deployments, upgrades, and lifecycle management of hardware and software assets
Partner with HR and leadership to support onboarding and offboarding, ensuring secure and efficient access provisioning
Document solutions and contribute to knowledge resources that strengthen team efficiency and service quality
Identify recurring issues and recommend process or technical improvements to enhance the overall IT experience
Collaborate with senior IT team members on projects, system upgrades, and continuous improvement initiatives
Communicate clearly and professionally with end users and internal stakeholders
Travel to other office locations as needed to provide on-site support