JUNIOR SYSTEMS ADMINISTRATOR (L1 SUPPORT)

THE EPOCH GROUP LC • Overland Park, KS

6d • Hybrid

About The Position

We are seeking a reliable and detail-oriented Junior Systems Administrator to provide Level-1 (L1) technical support across hardware, operating systems, networking, and end-user computing. This role will support daily IT operations, assist end users, coordinate system deployment, and ensure smooth onboarding/offboarding processes.

Requirements

• 1–3 years of experience in IT support or an L1 technical support role.
• Strong knowledge of computer hardware and troubleshooting.
• Experience installing and supporting Windows OS and business applications.
• Basic understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPN).
• Experience using remote support and ticketing systems.
• Strong communication and customer service skills.
• Ability to manage multiple tasks and coordinate effectively with users.

Nice To Haves

• Associate or Bachelor’s degree in Information Technology or related field.
• CompTIA A+, Network+, or similar certifications preferred.
• Exposure to Microsoft 365, Active Directory, or endpoint management tools is a plus.

Responsibilities

• Provide L1 technical support for desktops, laptops, printers, and peripherals.
• Install, configure, and troubleshoot Windows and basic macOS operating systems.
• Perform hardware setup, upgrades, imaging, and device replacements.
• Install, configure, and support standard business software applications.
• Provide remote support using approved remote-access tools.
• Troubleshoot basic network connectivity issues (LAN/Wi-Fi, TCP/IP, VPN).
• Assist with user account setup, password resets, and access-related issues.
• Coordinate with users for system setup, issue resolution, and technical guidance.
• Support new hire onboarding and employee offboarding processes.
• Prepare, configure, and ship new laptops/desktops to end users.
• Maintain IT asset inventory and documentation.
• Update and manage tickets within the helpdesk system.
• Escalate complex technical issues to senior IT team members as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree