Junior System Administrator

Connecticut Public Broadcasting Inc•Hartford, CT

20d•Onsite

About The Position

The Junior Systems Administrator works as part of a multi-discipline and collaborative team of Operations staff including IT professionals, Television, and Radio engineers. This role is hands-and-action focused, supporting traditional IT in addition to working in an engaging broadcast environment where new ideas are welcomed. We're looking for someone who possesses the skills of a self-starter and can can work independently and provide friendly support to all functional areas across the company. This position will work with a team of individuals who support the 24/7 Operations of a statewide TV and Radio network with multiple studio locations. As a non-profit organization, employees should be willing and able to accept other duties and tasks unrelated to the role of the Junior Systems Administrator.

Requirements

Knowledge of: Best practices around maintaining data integrity and backup infrastructure.
CISA cybersecurity protocols.
Current market trends. IP networks, Virtual Machine Environments, Microsoft operating systems, and best practices for each.
Skill in: Broadcast specific technology such as AoIP (Dante), FTP, media encoding, and distribution.
Communicating technical concepts to both technical and non-technical clients/stakeholders.
Demonstrating effective time management and organizational skills to prioritize, organize, multi-task, accomplish work in a timely manner, and meet specified deadlines.
Establishing and maintaining effective working relationships with consultants, engineering firms, contractors and staff.
Providing technical expertise and recommendations for team growth and technological innovation.
Taking ownership and action within the scope of the position to ensure and/or improve the success of Company objectives.
Ability to: Communicate effectively and professionally with internal and external customers/clients using written, oral, and interpersonal communication skills.
Cross-train to support other operations teams/departments
Grow skillset and expand into more advanced roles and responsibilities.
Maintain records; prepare reports.
Provide recommendations on new and emerging technology.
Start, participate, manage and finalize projects.
Work effectively with communities and individuals who are racially, culturally, and /or linguistically diverse.

Nice To Haves

Experience in a broadcast or media environment a plus, supporting both in television and radio operations.

Responsibilities

Adheres to and enforces company IT policies and industry cybersecurity best practices such as CISA.
Collaborates with third-party vendors who may be involved in diagnosing and correcting system related issues and assisting with solutions.
Documents and completes issue resolutions using the helpdesk electronic tracking system.
Maintains an updated and current inventory of company technical equipment using an internal tracking system.
Maintains tracking and inventory of computer/printer devices for asset controls.
Monitors company data backup both off-site and on-site to meet industry standards.
Monitors SIEM alerts and remediates or elevates issues when appropriate.
Provides end-user support, whether remote or in-person, resolving technical issues and providing technical assistance for all operating systems and applications via the company helpdesk.
Provides hands-on support for productions reaching all platforms including television, digital, and radio.
Provides new employees with required hardware and appropriate access to the company’s computer systems; off-boards employees as they exit the company.
Reviews incoming patches and assesses impact on business operations.
Trains staff in basic use of software, hardware, and other tools needed for them to complete their work.
Verbally communicates and writes reports on all maintenance activities through a combination of electronic and written logs.
Assists in maintaining and managing business applications (e.g., Adobe Creative Cloud, Slack, Zoom).
Assists in maintaining hardware and software of various network infrastructures (e.g., Firewall, Switches, Routers, Copper and Fiber patches, Wireless Access Points).
Assists in maintaining various Microsoft Windows Server roles and applications (e.g., DNS, DHCP, AD).
Assists in preparation of strategies for business continuity and disaster recovery.
Assists in recommending, developing, and implementing system changes, where appropriate.
Assists in troubleshooting, diagnosing, and remediating network anomalies and issues.
Integrates new technologies and workflows in an ever-changing technological landscape, when needed.
Provides feedback for efficient and productive use of technology systems.
Provides technical expertise and recommendations for company growth and efficiency.
Works collaboratively with the Operations team and other company departments to meet company and/or project goals.