Junior Support Engineer

BodySpec•Austin, TX

3d•$62,000 - $70,170•Onsite

About The Position

Are you tired of support roles where you just follow scripts and never touch real code? As a Junior Support Engineer at BodySpec, you'll troubleshoot actual technical problems, write scripts to solve them, and work directly with our engineering team. You won't be stuck in a call center—you'll be the technical bridge between our users and our dev team, with a clear path to move into full-time engineering as you grow. First-year Junior Support Engineers in Austin can expect to earn up to $70,170 in total cash compensation, plus equity. You'll Love This Job If You Have: • Technical Curiosity: You want to understand how systems actually work, not just restart them when they break. You dig into logs, trace errors, and don't stop until you find the root cause. • Communication Clarity: You can explain technical problems to non-technical people without being condescending, and you can document issues for engineers without wasting their time. Your Slack messages are clear, concise, and actionable. • Coding Fundamentals: You have solid programming foundations and can pick up new languages as needed. You're comfortable writing scripts, querying databases, and reading code you didn't write. • Judgment on Escalation: You know when to solve something yourself and when to pull in engineering. You don't escalate everything, but you also don't sit on critical issues trying to be a hero. • Patience Without Passivity: You stay calm with frustrated users and stakeholders, but you're not a pushover. You advocate for real fixes, not just band-aids. BodySpec is transforming how people understand and improve their health through accessible DEXA scanning. As a Junior Support Engineer, you'll be the technical backbone that keeps our systems running smoothly while building the skills to grow into a full engineering role. If you want to solve real problems, work with a sharp team, and have a clear path to becoming a developer, we want to hear from you.

Requirements

Based in Austin, TX and able to work in-person at our offices
0–2 years of experience in a technical support, dev support, or engineering-adjacent role (flexible if you can demonstrate the skills)
Strong programming fundamentals—comfortable in at least one language with ability to learn others
Experience with databases and writing queries (SQL or similar)
Excellent written communication—you'll live in Slack and email
Ability to thrive with direct, unfiltered feedback—we'll tell you exactly what you need to improve
Availability for rotating weekend support coverage

Responsibilities

Troubleshoot technical issues across our website, admin systems, and internal tools—primarily via Slack with both internal teams and external stakeholders
Write scripts and queries to diagnose problems, pull data, and automate repetitive fixes
File detailed bug reports for engineering with reproduction steps, logs, and your initial diagnosis
Work directly with our engineering team to understand our tech stack and contribute to solutions
Provide weekend tech and dev support on a rotating schedule managed by the team
Document solutions and build internal knowledge bases so problems get solved faster over time
Grow your technical skills with the goal of transitioning into a full engineering role