Junior Service Desk Analyst

RLDatix • Richmond, VA

3d • Hybrid

About The Position

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver them.Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day. We’re searching for a London‑based Junior Service Desk Analyst to join our IT Operations / Service Desk team, so that we can continue to provide responsive, people‑centred IT support to our UK employeesThe Junior Service Desk Analyst will act as a first point of contact for colleagues experiencing IT issues, working closely with the wider IT team to resolve problems, keep systems running smoothly, and deliver a positive support experience across the business.

Requirements

• Early‑career or entry‑level experience, which could include your first or second full‑time role, or a relevant degree or qualification
• A genuine interest in technology and problem solving, with a desire to learn and grow within an IT function
• A basic understanding of IT fundamentals, such as operating systems, troubleshooting approaches, or user support (we don’t expect you to know everything)
• Confidence communicating with colleagues and the ability to stay calm and reassuring when issues feel urgent
• Willingness to ask for help, take feedback on board, and be coached as you develop your skills
• Ability to commute to our Central London office, with an expectation of being in the office around four days per week, especially while learning the role
• A collaborative, proactive mindset, combined with the confidence to work independently when needed

Responsibilities

• Responding to IT support tickets using our service desk system to troubleshoot and resolve first‑line issues
• Supporting colleagues in person in the London office, particularly during and after our office move
• Diagnosing and resolving hardware, software, and access issues across Windows (and occasional Mac) environments
• Using tools such as Microsoft 365 and Azure Active Directory to manage user access, devices, and day‑to‑day support tasks
• Escalating issues appropriately and collaborating with the wider IT team to ensure timely and effective resolution

Benefits

• Key benefits include private health and group accident insurance, an Employee Assistance Programme (EAP) for confidential support, and Loyalty Awards for long‑service employees.
• As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed