Junior Property Operations Associate

Groma • Boston, MA

187d • Remote

About The Position

We are seeking a highly motivated and organized Junior Property Operations Associate to join our dynamic team here at Groma, a rapidly growing real estate investment and management start-up. The Property Operations Associate will play a crucial role in overseeing the day-to-day operational tasks of our residential real estate portfolio, as well as handling corporate-level administrative responsibilities. This multifaceted role requires a proactive individual with exceptional communication, organizational, and problem-solving skills. The successful candidate will collaborate across various elements of the Property Operations department, including property management, maintenance, construction, and leasing.

Requirements

• 1+ years of experience in customer service or hospitality position, experience in the real estate industry a plus!
• Strong computer and Excel skills (Google Suite experience preferred)
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Diligent and efficient documentation, task, and schedule management skills

Responsibilities

• Assist with the onboarding of new acquisitions to the portfolio
• Assist with the implementation of policies and procedures across the property operations team
• Participate in property operations meetings and projects
• Field inbound calls, emails, and resident portal requests and inquiries
• Manage scheduling and follow-up of maintenance tasks across a team of field technicians and third-party contractors
• Perform on-site property inspections for apartment turnovers and quarterly inspections
• Perform monthly outstanding balances audit for rent collections
• Perform monthly billing for completed work orders
• Complete supply inventory audits quarterly
• Assist with the move-in and move-out process for residents
• Assist with scheduled apartment showings for prospective residents as needed
• Assist leasing team with inbound showing requests and third-party real estate agent showings
• Assist with subletting and lease assignment process for current residents
• Assist in reviewing rental applications for prospective renters

Benefits

• 5% 401k match
• Fully covered high-quality health and dental insurance plans
• Fully covered commuter passes for bus, subway, boat, or commuter rail
• Competitive paid time off policy
• 13 official company holidays
• 1 floating holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees