Junior Program Instructional Assistant

CACI International • National Harbor, MD

1d • Hybrid

About The Position

CACI is seeking a Jr. Program Instructional Assistant to join our team supporting the U.S. Department of Homeland Security (DHS), specifically within the Office of the Chief Information Officer (OCIO). In this role, you will be responsible for coordinating and delivering in-person and virtual training pertaining to end user IT tools/technology such as ServiceNow, Microsoft 365, and other administrative tools and software. The selected Candidate will research, design, develop and evaluate training courses ensuring the content, structure and follow-on assessments align with learning outcomes and objectives. As part of a larger IT Service Delivery Team, you'll coordinate with back-end support SME’s, Technicians and Engineers to ensure targeted services are promoted prior to new IT capability release. This is a hybrid position, requiring onsite work three days a week at contractor site located at National Harbor in Oxon Hill, MD.

Requirements

• Must be able to obtain a DHS EOD suitability or Current DHS EOD preferred
• Bachelor’s degree or equivalent + 1 year of related experience
• Proficiency with the following technologies: (Microsoft PowerPoint, Word, Excel, SharePoint, Teams, Adobe Acrobat Pro and Zoom)
• Experience developing customized materials, including manuals, slide decks, e-learning modules.
• Excellent presentation, written and verbal communication skills.
• Ability to work independently or cohesively with team members.
• Attention to detail and strong organizational skills.

Nice To Haves

• ITIL Foundation certification
• Familiarity with 508 compliancy
• Previous Government experience
• ServiceNow experience
• SnagIt, Captivate, Camtasia or similar multimedia editing tool experience

Responsibilities

• Work with stakeholders to gather requirements, design and develop training modules and artifacts
• Utilize multiple training approaches: virtual, classroom, online material, and learning content.
• Customize learning material for relevance of the audience needs and environment.
• Gather, review, and analyze course evaluations to determine the effectiveness of training sessions.
• Prepare recommendations and reports to senior-level personnel and/or management.
• Train all New Hire personnel (Federal & Contractors)
• Monitor and track training metrics and evaluation assessment scores, continuously refining trainings based on customer feedback
• Coordinate the scheduling, logistics and course preparation for all training offerings.
• Assist in the creation and maintenance of documentation and training materials.
• Work collaboratively with all stakeholders, focusing on providing the highest level of customer satisfaction
• Communicates effectively with a wide variety of technical and non-technical audiences
• Track and analyze trends using ServiceNow ticketing system to recommend training opportunities

Benefits

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
• We offer competitive compensation, benefits and learning and development opportunities.
• Our broad and competitive mix of benefits options is designed to support and protect employees and their families.
• At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees