Junior Professional Services Consultant - US

Traackr•New York City, NY

13h•$70,000 - $100,000•Remote

About The Position

Traackr is a global SaaS technology company providing a data-driven influencer marketing platform that marketers use to optimize investments, streamline campaigns, and scale programs. Our customers range from some of the world’s largest companies in the beauty and personal care space to digitally native indie brands, which have all made influencer management and engagement a critical practice of their marketing and advertising programs. We are a remote-first company, and for the folks that like to meet in person, we have offices in San Francisco, New York, Boston, Paris, and London. We operate on a culture of mutual respect, with core value pillars including: Trust . We earn the trust of our team, customers, creators, and partners through transparency, predictability, and integrity. Diversity . Bringing diverse perspectives to the table results in stronger outcomes. All are welcome. Value. Through our words and actions, we strive to create tangible value for our customers and peers. We only succeed when our community succeeds. Ownership . We lead with action. We take pride in solving the hardest challenges and feel accountable for our commitments. Mutual success . We share goals with each other and with our clients. Alignment, collaboration, and empathy are the cornerstones of our success. This position is 100% remote , with the understanding that occasional in-person attendance may be required for trainings, meetings, and team gatherings, as determined by your manager. The Position Traackr is seeking a Senior Professional Services Consultant to join their Professional Services team. We have been organically developing our professional services offering over the last few years to support the growth of the business. The Professional Services team includes data analysts, who bring strong analytical and technical expertise, and consultants, who bring business expertise and client-facing experience; both are responsible for delivering projects to Customers. The Senior Professional Services Consultant reports to the Professional Services Director. The objectives of Traackr’s Professional Services team are: - Become a strategic advisor to Traackr’s Enterprise Customers to help them optimize influencer programs by sharing best practices and developing advanced measurement solutions - Generate insights and thought leadership in the influencer marketing space that will contribute to Traackr’s innovation capabilities - Develop new data analysis methodologies and visualizations that can be prototyped as services and influence our future product developments - Help Customers make the most of their Traackr subscription by analyzing performance and offering strategic recommendations backed by data The role of the Senior Professional Services Consultant is centered around client interaction. In this position, you will craft compelling narratives and play a key role in enhancing our professional services offerings for local and international clients. Your responsibilities will encompass driving sales initiatives with internal teams, overseeing project delivery, and engaging with third-party partners as necessary.

Requirements

2-4 years of professional experience
An undergraduate or graduate degree
A strong understanding of digital marketing activities, measurement, and data storytelling, specifically in influencer marketing and social media
A track record of delivering strategic consulting services to enterprise brands and presenting to a senior-level audience
The ability to lead strategic conversations with Customers
An understanding of the most relevant technologies and measurement practices in the digital marketing space
Excellent written and verbal communication skills
Ability to manage multiple priorities and tight deadlines
Experience working in an international environment across multiple time zones

Nice To Haves

Agency or Consulting experience selling to marketing organizations of global brands is a plus

Responsibilities

Become a trusted advisor to our largest Global Enterprise Customers to maximize the success of their programs and their satisfaction with Traackr
Collaborate closely with the Sales and Customer Success teams to identify and secure new services opportunities
Play a key role in shaping and executing relevant service projects aligned with customers' objectives
Contribute to Traackr's position as an industry leader by publishing and presenting insightful thought leadership pieces on Influencer Marketing, both on our blog and at prominent industry events
Deliver high-quality, high-value service projects that help drive the business needs of our Customers
Leverage internal resources, including Customer Success and Data teams, as needed to ensure the seamless delivery of services
Maintain regular communication with the product team, showcasing key initiatives that have the potential to be incorporated into the future product roadmap