Junior Network Engineer

IQ Fiber•Jacksonville, FL

About The Position

Because the internet is now the heartbeat of our homes and an essential tool for business, it should run without interruption or stress. IQ Fiber was created to offer 100% fiber-optic high-speed internet, transparent pricing, and attentive customer service to deliver a Smarter internet experience. As part of our rapidly growing team, your contributions will directly impact our success. Your work matters here. We’re looking for energetic, collaborative, and customer-focused talent with the ability to proactively move our business forward. In return, you’ll find a place where your voice matters. You’ll find a team who works hard and has fun. And, if you’re like us, you’ll know you made a Smarter career choice. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Position Summary: The Junior Network Engineer is responsible for helping IQ Fiber deliver the best possible Broadband Internet service to customers in our growing service areas. In this role, the Junior Network Engineer assists senior engineers with the configuration, maintenance, and operation of IQ Fiber’s core and access networks. Working closely with senior Network Engineers, NOC staff, and field teams, the Junior Network Engineer helps troubleshoot network issues, supports customer-impacting events, and participates in network deployments and upgrades by executing established procedures and methods of procedure (MOPs). This role provides hands-on exposure to service provider technologies, including carrier-class network equipment, servers, Wi-Fi devices, and transport provider connectivity. This is a full-time position that includes participation in an after-hours on-call support program with appropriate training and support. This is an excellent opportunity to build experience in a service provider environment while being mentored by experienced engineers at a cutting-edge, rapidly growing startup.

Requirements

Some experience or exposure in networking or telecommunications, through professional experience, education, or coursework/projects.
Familiarity with Juniper MX and QFX product lines.
Basic understanding of BGP, MPLS, DHCP, VLANs, static and dynamic routing protocols, VPNs, VRRP, ERPS.
Ability to follow instructions and apply guidance from senior engineers while learning to make independent decisions on routine tasks.
Basic knowledge of telecommunications systems and operations.
Ability to read, interpret, and follow technical requirements, MOPs, and product data sheets.
Ability to use logical reasoning to assist in troubleshooting network and system issues.
Demonstrated ability to collaborate effectively with people from diverse backgrounds and perspectives.
Strong learning orientation; motivated to leverage resources and training to adapt to changing technologies and trends.
Desire and ability to understand the needs of internal and external customers and support the delivery of excellent service.
Willingness to utilize digital tools for organizing information and collaborating with the team.
Some experience working with or configuring network and server hardware.

Nice To Haves

Exposure to deploying or supporting a Service Provider network is beneficial (certifications such as JNCIA, JNCIA‑SP, JNCIS‑ENT, NRS I, or NRS II a plus).
Familiarity with Nokia 7750 routers and SR OS configurations is helpful.
Exposure to fiber optics, GPON, or XGS-PON technology.
Exposure to OLT hardware and configurations, such as Calix and Nokia platforms, is a plus.
Basic Linux administration skills are a plus.
Additional networking-related credentials a plus (e.g., CCNA, Network+, CCNP).

Responsibilities

Assist with the configuration, maintenance, and basic troubleshooting of IQ Fiber’s core and access networks.
Support field engineers in the deployment and expansion of IQ Fiber’s state-of-the-art FTTP broadband delivery network.
Appropriately escalate critical network conditions to Technical Operations and Outside Plant staff.
Help configure and maintain network monitoring and alerting tools under guidance from senior team members.
Analyze network performance data and contribute observations or suggestions to help improve network reliability and performance.
Implement approved MOPs (Methods of Procedure) during network maintenance and upgrades, and assist in keeping MOP documentation accurate and up to date based on observed changes and feedback.
Support the deployment and ongoing operation of public Wi-Fi network services.
Assist with the administration and basic maintenance of Linux and Windows servers and related applications.
Assist tier 2 technicians by providing support for residential and business broadband services.
Work with the NOC supervisor and senior engineers to help improve NOC processes, workflows, and documentation.
Assist in diagnosing and troubleshooting networking and Wi-Fi issues.
Participate in an on-call rotation alongside senior engineers, with guidance and defined escalation paths.
Perform additional duties as assigned to support team operations and professional development.