Junior Network Analyst

Unbound • Kansas City, KS

4d

About The Position

The Junior Network Analyst is responsible for providing Windows, Macintosh, and all network support for Unbound, as a member of the Technology Services (TS) Infrastructure Team. The emphasis of the Network Analyst role is in supporting and troubleshooting all these systems, primarily at the users’ desks. This work is primarily focused in the Kansas City office but also includes some support of the Unbound remote offices located in the developing nations where Unbound’s program is operating. This person will be responsible for supporting and troubleshooting information technology (IT) solutions to address complex business issues. This person will be able to thrive in a highly collaborative workplace and actively engage in all aspects of technology-related processes and solutions. The ideal candidate will possess some understanding of servers, networking, and information security. Must be a team player with a strong customer service mentality and be able to solve problems effectively working alone or with fellow team members. Who We Are Unbound is an international nonprofit based in Kansas City, Kansas, and founded by lay Catholics grounded in the Gospel call to put the needs of the marginalized and vulnerable first. Our mission is to support families and communities worldwide on their self-directed paths out of poverty. Our vision is to build a world free from poverty where all people have access to resources, community support and the ability to make decisions that improve their lives and uphold human dignity. Unbound offers a practical way for sponsors, donors and volunteers to make a personal and direct impact as partners in our global community. Through walking with a child and family, youth, elder or community on their path out of poverty, our supporters have an opportunity to expand their worldviews and be part of creative solutions to poverty.

Requirements

• Bachelor's degree (B. A.) from four-year college or university in Computer Science; or equivalent related experience and/or training; or equivalent combination of education and experience.
• 1+ years’ experience in customer service role.
• Minimum of 2 years’ experience in Windows network topology, Windows server OS, network security, backup/restore technologies, and troubleshooting/helpdesk is preferred
• Advanced computer skills in a Windows environment, including Microsoft Office Suite.
• Well-developed project management skills with demonstrated ability to multitask and effectively manage and prioritize tasks.
• Experience with network maintenance/support and in troubleshooting a wide variety of systems problems
• Must possess a positive attitude and be open to new ideas with the ability to listen carefully, try new things, suggest alternatives, and solve challenges.
• Good communication skills – both oral and written
• Strong accuracy and organizational skills.
• Energetic, self-starter who demonstrates strong work ethics.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to work non-standard hours when situations require

Nice To Haves

• Knowledge of some or all of Unbound’s technology stack is preferred:
• Endpoint security: Windows Defender EDR
• Cybersecurity training system: KnowBe4
• Email: On-Premises and hosted Microsoft Exchange Server and Outlook client
• Cloud Computing Environment: Microsoft Azure
• Virtual Computing Environment: VMWare and Hyper-V
• Backup and DR: CommVault
• Network Monitoring and Log Collection: LogRhythm
• Network Hardware: Cisco (switches) and Fortinet (firewalls, routers, WAPs)
• Server and Storage Hardware: Dell and HPE/Nimble
• Website Security: Cloudflare
• Software and Update Deployment: Windows Service Center Configuration Manager (SCCM) and Intune
• Atlassian Cloud Software: Jira and Confluence
• Windows Terminal Server / Services
• Understanding of PCI compliance and GDPR compliance, as well as any other emerging regulatory IT security measures is a plus
• Bilingual in Spanish/English or other relevant languages is a plus.

Responsibilities

• Supports and troubleshoots both the infrastructure of the network and individual user equipment – in the context of both Windows and Macintosh computers
• Provides first-tier Help Desk support, most frequently including, but not limited to: end-user hardware/ software support; basic
• Active Directory user changes
• Assisting new users with new logons or computer setup, basic training
• Assist in troubleshooting application problems as they relate to the network or security
• Assist in maintaining and documenting hardware inventory and software licensing inventory
• Rotating and verifying offsite backup tapes inventory

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level