Junior Network Administrator

Cal Poly•San Luis, CA

About The Position

Under direct supervision of the Assistant Director of Infrastructure Operations the Network & Communications Analyst I provides entry-level support for the ITS–Infrastructure Services group and its interactions with other campus systems and services. The position assists with the installation, configuration, monitoring, and basic maintenance of campus network infrastructure and related communication systems. This includes supporting enterprise routers, switches, wireless access points, and other network components by performing routine tasks and following established procedures, standards, and guidelines. The incumbent performs foundational technical duties such as assisting with network connectivity checks, documenting system changes, responding to basic service requests, wireless surveys and troubleshooting coverage issues, and escalating issues as appropriate. Work assignments are reviewed for accuracy and soundness of technical judgment. While assisting with operational support of the campus network and related systems, the incumbent applies on-the-job learning to develop foundational skills in networking concepts, infrastructure technologies, and system operations. This position contributes to the reliability and availability of campus network services by supporting senior staff, participating in project teams, and maintaining accurate documentation while progressing toward greater independence with experience and training. #CalPolyITS This is a full-time temporary 12 month position and is eligible for full benefits, including medical, dental, vision and CalPERS retirement. Information Technology Services (ITS) is a fast-moving team that is responsible for helping Cal Poly achieve academic excellence through developing and implementing learning, teaching, and administrative solutions which leverage technology that align with strategic goals and objectives. With a focus on continuous improvement, ITS fosters innovation, supports continuous learning, and develops people to their full potential. Our team of more than 170 professionals works in a DevOps environment to shape the technology landscape at Cal Poly.

Requirements

General knowledge of basic network concepts, including common protocols, addressing, switching, wireless fundamentals, and communication transmission technologies.
Ability to consult and support directors, managers, ITS staff and customers on network infrastructure and associated systems along with security needs and future direction.
General knowledge of following policies, processes and procedures as they relate to support and maintenance of network infrastructure and associated system resources.
Ability to plan, organize and document network infrastructure and associated systems functionality, as required.
Demonstrated ability to assess existing services and provide technical recommendations to improve their delivery.
Equivalent to a bachelor’s degree in a related field.
Relevant education, certifications, and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis

Responsibilities

Assists with the installation, configuration, monitoring, and basic maintenance of campus network infrastructure and related communication systems.
Supports enterprise routers, switches, wireless access points, and other network components by performing routine tasks and following established procedures, standards, and guidelines.
Assisting with network connectivity checks
Documenting system changes
Responding to basic service requests
Wireless surveys and troubleshooting coverage issues
Escalating issues as appropriate
Participating in project teams
Maintaining accurate documentation