Junior Licensed Insurance Representative

GreenState Credit Union•Dubuque, IA

4d•$21 - $25

About The Position

POSITION SUMMARY: The Junior Licensed Insurance Representative works closely with the License Insurance Repersentatives, Senior License Insurance Representatives, Insurance Processors Senior Account Managers, Account Managers, Licensed Insurance Agents, and Advisors. The primary duties of this position include accurate, timely and professional service to all members and staff of GreenState in daily transactions and inquiries. Provides information and answers to questions regarding GreenState Insurance products and services. This position is responsible for policy retention, member service and sales support. Bilingual in English and Spanish preferred. This role regularly interacts with members and clients whose primary language is Spanish. GREENSTATE CULTURE: At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life. Pay range for this hourly position is $20.97 - $24.52/hr with a progressive benefits package. Essential Duties and Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change. Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Develops thorough understanding and working knowledge of the agency management system, insurance company sites, underwriting guidelines and eligibility requirements. Updates policy information as needed and requests exceptions, if necessary, from underwriting. Sends binders of insurance for the Producers/LIA’s. Processes third party mortgagee changes and send declaration pages to mortgagee lenders upon request. Processes change requests sent by LIA’s and contacts underwriting if necessary for exceptions, collects and sends any required documents and asks for extensions. Contacts underwriting if necessary for exceptions, collects and sends any required documents to the insured. Handles client email requests - process changes as requested, gather information to obtain a quote, provide advice regarding insurance products and services, submit claims, advise about claims process, calls out as needed to discuss policies. Sends binders of insurance for the Producers/LIA’s. Sends cancellations and processes cancellation requests sent by Advisors, LIA’s, SAM’s, and Processors. Utilizes DocuSign to assist with sending and receiving signatures for insurance applications and cancellations. Researches and resolves billing questions/discrepancies. Asks for exceptions and extensions from the companies as needed. Maintains appropriate level of continuing education credits as applicable by state and license guidelines. Upholds agency guidelines, processes, and procedures in accordance with GreenState Insurances expectations Attends community, industry, and GreenState Insurance/Credit Union events. Performs additional assigned duties, as necessary.

Requirements

0-2 years of similar or related experience; insurance experience is preferred.
High school diploma or the equivalent (i.e. GED)
Property and Casualty Insurance license is required for the position. Must obtain within 30 days of hire date.
Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.
Self-directed nature, ability to work independent of supervision, and ability to follow directions.
Must be able to work in a high-pressured, fast paced environment with significant telephone and personal disruption.
Ability to use personal computer, calculator, agency automation system, and proficiency in various software programs.
Ability to coordinate and prioritize large, detailed project requirements and schedules.
Good time management skills required to manage and complete multiple assignments at the same time.
Strong analytical skills with excellent verbal, written and interpersonal communication skills.
Must be able to use knowledge and analytical skills to make quick judgements in various situations without much guidance.
Must be bondable.

Nice To Haves

Bilingual in English and Spanish preferred.

Responsibilities

Accurate, timely and professional service to all members and staff of GreenState in daily transactions and inquiries.
Provides information and answers to questions regarding GreenState Insurance products and services.
Policy retention, member service and sales support.
Develops thorough understanding and working knowledge of the agency management system, insurance company sites, underwriting guidelines and eligibility requirements.
Updates policy information as needed and requests exceptions, if necessary, from underwriting.
Sends binders of insurance for the Producers/LIA’s.
Processes third party mortgagee changes and send declaration pages to mortgagee lenders upon request.
Processes change requests sent by LIA’s and contacts underwriting if necessary for exceptions, collects and sends any required documents and asks for extensions.
Contacts underwriting if necessary for exceptions, collects and sends any required documents to the insured.
Handles client email requests - process changes as requested, gather information to obtain a quote, provide advice regarding insurance products and services, submit claims, advise about claims process, calls out as needed to discuss policies.
Sends binders of insurance for the Producers/LIA’s.
Sends cancellations and processes cancellation requests sent by Advisors, LIA’s, SAM’s, and Processors.
Utilizes DocuSign to assist with sending and receiving signatures for insurance applications and cancellations.
Researches and resolves billing questions/discrepancies.
Asks for exceptions and extensions from the companies as needed.
Maintains appropriate level of continuing education credits as applicable by state and license guidelines.
Upholds agency guidelines, processes, and procedures in accordance with GreenState Insurances expectations
Attends community, industry, and GreenState Insurance/Credit Union events.
Performs additional assigned duties, as necessary.