The Jr. IT Service Desk Specialist position is located in Vienna, VA and requires a Secret clearance. This role involves working as part of an IT Service Desk team responsible for Tier 1-2 support. The successful candidate will maintain and manage the IT infrastructure and operational needs of the customer, addressing hardware and software issues, desktops, peripherals, and end-user concerns. Team members are expected to demonstrate flexibility across various IT disciplines and actively support large-scale IT initiatives. Close collaboration with the IT Service Desk Project Manager is essential to ensure end-user requirements are effectively addressed and technical issues are resolved in a timely manner.