Junior IT Service Desk Specialist

Integral • Vienna, VA

97d

About The Position

The Jr. IT Service Desk Specialist position is located in Vienna, VA and requires a Secret clearance. This role involves being part of an IT Service Desk team responsible for Tier 1-2 support, maintaining and managing the IT infrastructure and operational needs of the customer. The successful candidate will work closely with the IT Service Desk Project Manager to ensure that end-user requirements are effectively addressed and assist with the timely resolution of technical issues. Team members are expected to demonstrate flexibility in working across various IT disciplines and actively support large-scale IT initiatives.

Requirements

• 1+ year of relevant work experience in an IT Service Desk Environment providing technical end-user support for applications, hardware, and mobile devices
• Experience using a Help Desk ticketing system such as Salesforce, Remedy, or Ivanti, Salesforce preferred
• Windows OS Support Experience
• Apple iOS Support Experience
• Azure VDI / Citrix Experience
• Microsoft Office 365, MS Teams, Active Directory Experience
• Strong customer service orientation, a positive attitude in interactions with employees is required
• Excellent interpersonal and communication skills
• Attention to detail in setting up equipment, including cable management
• Organizational skills in managing multiple tasks
• High levels of maturity and professionalism; giving, receiving, and responding to feedback effectively
• ACTIVE SECRET CLEARANCE REQUIRED

Nice To Haves

• Relevant certifications such as Azure, Security +

Responsibilities

• Respond to customer incidents and service requests via phone, email, walk-ups and through the incident tracking system
• Conduct moves, adds, and changes within the respective end-user computer and telephony systems
• Assist with the development and maintenance of operating procedures, knowledge articles, and user guides to improve service response times
• Provide Video (Zoom, WebEx, Teams) and On-site Conferencing Support and scheduling
• Assist end users with remote client (Citrix/Azure Virtual Desktop) access procedures and/or troubleshooting connectivity issues
• Image, Configure, and deploy end users' workstations and peripherals
• Collaborate with other IT team members on large projects
• Process and track warranty repairs
• Troubleshoot printers, copiers, and scanning systems
• Troubleshoot and set up video conferencing equipment
• Assist with user mobile phone (iOS, Intune) configuration and deployments to users

Benefits

• Medical, Dental & Vision Insurance
• Flexible Spending Accounts
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Paid Time Off & Holidays
• Earned Bonuses & Awards
• Professional Training Reimbursement
• Paid Parking
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services