Junior IT Service Desk Analyst-Contract to Hire

Myriad360 • New Castle, DE

11h • Hybrid

About The Position

As the IT Service Desk Analyst, you will be one of the primary points of contact for internal technology support and day-to-day IT operations. You will help manage our Microsoft 365 and Entra environments, administer endpoints via Intune, and ensure our employees have a reliable, secure, and well-supported technology experience. Must be based in the United States and in New Castle, DE area. Occasional travel (approximately 0–10%) to company offices, data centers, or client sites as needed, primarily in the New Castle, DE and New York City metro areas.

Requirements

• 2+ years of experience in an IT help desk, service desk, or systems administration role supporting a hybrid and/or fully remote workforce
• Practical administration experience with Microsoft 365 (e.g., Exchange Online, Teams, SharePoint, OneDrive) and Microsoft Entra ID (formerly Azure AD), including user lifecycle management and security groups
• Experience managing and securing endpoints with Microsoft Intune or a similar MDM/endpoint management platform, across both Windows and macOS devices
• Strong troubleshooting and customer service skills across PCs, Macs, printers, and common SaaS applications, with clear written and verbal communication that adapts to technical and non-technical audiences
• Comfortable working independently, prioritizing and owning tickets through resolution, and knowing when to escalate issues or seek guidance

Nice To Haves

• Experience administering Zoom and Slack; using and/or managing 1Password or other enterprise password managers; working with Jira or similar ticketing systems; and familiarity with Juniper wired/wireless networking and Palo Alto firewalls/VPNs are a plus!

Responsibilities

• Serve as a primary point of contact for IT support requests, managing the Jira ticket queue and other intake channels (email, Slack) to meet response and resolution targets
• Provision, modify, and deprovision user accounts, groups, and licenses in Microsoft 365 and Microsoft Entra (formerly Azure AD), including access controls and basic security configurations
• Configure and manage Windows and macOS endpoints using Microsoft Intune, including device enrollment, policies, application deployment, and compliance baselines
• Diagnose and resolve hardware and software issues for PCs, Macs, mobile devices, and peripherals, coordinating vendor repair or replacement when necessary
• Set up, configure, and troubleshoot printers and multifunction devices, including network connectivity, driver issues, and print queues in office environments
• Support collaboration and productivity tools such as Zoom and Slack, including user setup, basic administration, and troubleshooting meetings, channels, and integrations
• Assist with basic network and security troubleshooting (e.g., wired/wireless connectivity, VPN access) in environments leveraging Juniper networking and Palo Alto firewalls/VPNs, escalating complex issues to senior engineers or vendors
• Complete ongoing security awareness training and comply with company policies to the requirements section
• Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
• Other duties as assigned

Benefits

• Unlimited Paid Time Off (PTO)
• Incentive compensation plans for all employees
• Company-funded 401k contributions
• Zero-cost employer-covered health insurance
• Annual BYOD (Bring Your Own Device) reimbursement up to $500
• Paid Parental Leave
• Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop
• Quirky, diverse, respectful, high-performing coworkers you’ll want to achieve greatness with!

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees