JUNIOR IT FIELD SERVICES TECHNICIAN (FORT SMITH, AR)

Oklahoma Blood Institute • Fort Smith, AR

255d • Hybrid

About The Position

The IT Field Services Technician position will provide on-site and remote technical support for all remote OBI donor centers, mobile kits, and coaches. This position will be instrumental in ensuring successful blood drives via continued IT hardware and software support, field deployments and the design, construction and deployment of new generational mobile requirements and equipment. The IT Field Services Technician position will provide local and remote technical support for Windows based platforms, personal computers, and all peripheral devices. Responsible for operating systems and software that reside on Windows and various database platforms. The successful candidate will understand communication of hardware and software for VPN, LAN/WAN networking, TCP/IP. Responsibility also includes setup and ongoing support for existing center hardware and annual asset refresh. This position will require occasional tasks that are assigned directly from IT Strategy & Logistics Leadership to include IT Procurement, IT vehicle maintenance, OBI cell phone distribution and other duties as assigned. This position will assist with IT Strategy & Logistics and IT Field Service activities consisting of receiving assignment of help tickets, conversing with ticket requestor, issue determination / resolution, satisfaction follow up, and ticket closure. This self-starter will possess the ability to communicate effectively at all levels in a professional, fast-paced environment, demonstrating technical knowledge, problem-resolution skills, and a responsive, service-oriented work ethic.

Requirements

• High school degree, GED or equivalent - Preferred
• Minimal relative background with IT frontline support including experience and/or training
• Understanding of operating systems, software and hardware
• Ability to provide local and remote technical support to both a LAN/WAN environment for computer hardware and software, to include security, configuration, installation, troubleshooting, and maintenance of computer hardware and software components
• Ability to assist, learn and quickly adapt
• Excellent problem resolution skills
• Assist with the development and implement of written documentation and procedures
• Service oriented; self-starter; takes ownership; willing to take on additional responsibility
• Responsive; strives for excellence; ability to interact and communicate effectively
• Ability to work independently as well as part of a team
• Willingness to expand knowledge base and skills

Responsibilities

• Frontline IT support for all OBI locations including hardware and software
• Answer and address inbound telephone calls and help desk tickets
• Occasional, on-site IT support for blood drives
• Completion of routine IT procurement paperwork and processes
• Assist the IT Executive Administrator with tasks as assigned
• Provides cell phone support, troubleshooting, ordering, distribution and implementation of proper Accounting methods and tracking
• Mobile kit and coach implementation and maintenance
• IT Field Services projects and implementations
• Repairing hardware and completing RMAs
• Occasionally, support OBI construction and remodeling projects
• Coordinate with vendors and internal departments to deliver projects
• Provide feedback on systems operations and the successful builds for all new endpoint images

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Long term disability
• 401(k)
• Paid-time off
• $5,000 annual tuition reimbursement
• Holiday pay
• $500 bonus after 6 months
• $1,000 bonus after 1 year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED