Junior IT Engineer and Helpdesk Specialist - Administrator

KMS Solutions, LLC • Alexandria, VA

9h • Hybrid

About The Position

The Junior IT Engineer and Helpdesk Specialist - Administrator will assist in day-to-day operations maintaining the KMS network and information systems, as well as provide direct end-user support both remote and in-person.  This employee would be responsible for new user creation and termination of users.   Additionally, this user would be responsible for hardware provisioning tied to deployment and returns along with employee onboarding and offboarding.

Requirements

• Previous Customer Service experience preferred.
• Previous Helpdesk Support experience preferred.
• Previous Asset Management experience preferred.

Nice To Haves

• 1-3 years related experience
• Able to obtain a DoD Secret Clearance (or higher).
• Microsoft Sentinel
• Windows Defender
• Threatlocker
• NMCI access
• NVD/Nautilus Virtual Desktop experience

Responsibilities

• Experience administering & troubleshooting an O365 pure-cloud environment including but not limited to Azure AD, Microsoft Intune, Exchange Online, OneDrive, SharePoint, Microsoft Teams, and Outlook.
• Experience administering Microsoft Sentinel Threat Analysis.
• Experience administering Threatlocker.
• Experience with Microsoft Intune MDM.
• Experience with End User IT Support in a Microsoft-focused environment.
• Experience with basic virtualization, Windows System Administration, and general Network Administration.
• Knowledge of OS and application patching.
• General understanding of Cybersecurity concepts and best practices.
• Ability to perform end-to-end troubleshooting of issues, where an issue may lie anywhere between the end user and what the end-user is interacting with.
• Desire to learn and integrate into a team environment.

Benefits

• KMS offers a competitive benefits packaging including medical, dental and vision insurances, flexible spending account, PTO, paid holidays, military leave, bereavement leave, 401k / retirement savings plan, professional development and tuition reimbursement, basic and voluntary life insurance / AD&D, short-term and long-term disability, voluntary AFLAC supplemental insurance products and employee assistance plan (EAP) program.
• Additionally, KMS offers employee referral bonuses and a discretionary annual bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees