Junior Host - $19/HR
About The Position
Through direct contact, direct mail, telemarketing, and written correspondence, encourage customer retention and loyalty. Recruit new memberships for the Players' Club, increase rated play, and attend to guests' needs. Interact with customers to promote customer loyalty. Respond to customer questions, inquiries, concerns, requests, and needs. Recruit players through a variety of direct sales activities such as direct mail, telemarketing, referrals, guest visitation, and on/off-site events. Assist Casino Hosts wit Player Development events, hotel and restaurant reservations, and special event reservations. Issue comps to players based on established comping guidelines. Complete room reservation forms, credit applications, and VIP service forms as needed. Ensure guest are aware of events and represent the company at functions and special events Assist with/participate in marketing events as needed to ensure development of one-on-one relationships to cultivate guest loyalty. Miscellaneous duties as assigned.
Requirements
- High school diploma or GED.
- One to two years experience in customer service.
- Excellent oral and written skills, as well as customer service and interpersonal skills.
- Must be flexible in work schedule.
- Proficiency in word processing, spreadsheets, database, presentation, e-mail, and player tracking systems.
- Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
Responsibilities
- Encourage customer retention and loyalty through various communication methods.
- Recruit new Players' Club members and increase rated play.
- Attend to guests' needs and promote customer loyalty.
- Respond to customer inquiries and concerns.
- Recruit players through direct sales activities.
- Assist Casino Hosts with events and reservations.
- Issue comps based on guidelines.
- Complete necessary forms.
- Ensure guests are aware of events and represent the company.
- Assist with marketing events to cultivate guest loyalty.
- Miscellaneous duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
