Junior Genesys Cloud CX/PureConnect

Logistics Integration Solutions • Washington, DC

389d

About The Position

The Junior Genesys Cloud CX/PureConnect position is a full-time contract role based in Washington, DC, aimed at supporting IT consulting and enterprise solutions. The role involves documentation, product testing, and operational activities within a contact center environment, specifically focusing on Genesys Cloud CX and PureConnect solutions.

Requirements

• Bachelor's Degree in a relevant field.
• 3+ years of experience with Genesys Cloud CX and PureConnect solutions.
• 3+ years of experience with ServiceNow, Jira, and Confluence (or Rally) systems.
• Strong understanding of Contact Center and CCaaS solutions.
• Fluency in US English.

Nice To Haves

• Experience with MS Office tools including Word, Visio, Excel, and PowerPoint.

Responsibilities

• Author and update documentation, deliverables, procedures, and knowledge bases.
• Assist in product testing and service desk operational activities.
• Prepare and maintain operations documentation, user guides, manuals, and technical publications.
• Gather technical information and prepare written text and diagrams using MS Office tools.
• Maintain a current internal documentation library.
• Collaborate with engineers, system developers, and subject matter experts to gather technical information.
• Perform quality checks to ensure all content meets established standards and guidelines.

Benefits

• Flexible work environment that enables career growth and opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree