Junior Field Service Technician - Frederick/Hagerstown MD (60335)

Core Health & Fitness, LLC•Frederick, MD

1d•Onsite

About The Position

At Core Health & Fitness, our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands like StairMaster, Schwinn, Nautilus, Star Trac, Throwdown, Wexer, and we’re still growing. We press into the future of fitness to ensure the creation of quality products and programming that meet the needs of an ever-evolving industry. At Core we are committed to building an energetic, diverse, and inclusive workspace. We value our differences and see community strength in diversity and representation. We’re always on the lookout for innovators, dreamers and doers who are passionate about fitness and wellbeing. We explore all opportunities to improve ourselves, our business partners, and our communities. If you’re looking for a fulfilling career in helping people, find the best version of themselves, you’ve come to the right place. We are looking for a Junior Field Service Technician to join our growing organization! Under the direction of the Regional Field Supervisor, this entry level position as a Junior Field Service Technician is responsible for inspecting, servicing and completing basic repairs on all products in the Core Health and Fitness family. These include Nautilus, StairMaster, Star Trac, Schwinn, Throwdown and Wexler. Develop and sustain customer satisfaction and loyalty through exemplary inspections, maintenance and repair of all brands. Duties include performing basic service work, assist with new product installations, weekly inspections of equipment for Key Accounts; along with timely and accurate documentation of work performed. Instill customer confidence in Core Health and Fitness products by providing service and maintenance parallel with friendly and knowledgeable customer support.

Requirements

High school diploma or equivalent
Minimum of 1-2 years’ experience in a customer facing technical support or service roll required
Basic knowledge of mechanical/technical problem solving
Experience with standard trouble shooting and diagnostic methods for electro/mechanical equipment in the field
Excellent written and oral communication skills with attention to detail
Working knowledge of Microsoft Office Suite and similar communication related software
Ability to learn Sales Force software
Valid driver’s license with acceptable driving record
Background Screening with a successful outcome
Ability to drive a pickup truck and small work van
Ability to travel outside the regular service area domestically up to 25%
Ability to understand technical documentation
Possess basic mechanical aptitude
Service Techs are required to provide basic hand tools
Strong organizational, communication, problem solving, and analytical skills
Basic knowledge of the fitness industry
Basic knowledge and experience in technical and mechanical problem solving
Advanced knowledge of the use of hand tools
Ability to recognize and solve problems in a timely manner
Ability to embrace deadlines
Strong sense of urgency to achieve a high percentage of goals
Willing to assist teammates when needed
Ability to establish and maintain a strong working relationship with a diverse group of co-workers, customers, and vendors
Contributes to a positive working environment
Demonstrates effective interpersonal, verbal, and written communication skills
Ability to be consistently accurate
Unwavering attention to detail and commitment to world-class quality
Able to follow tasks to completion in a timely manner without sacrificing quality in doing so
Skilled in planning, organization, and establishing multiple priorities for work assignments

Nice To Haves

College/Tech degree in related field preferred
Additional training in commercial fitness industry or combination of education and experience preferred
Working knowledge of fitness industry preferred

Responsibilities

Conduct weekly inspections at a few Key Account locations and make repairs/adjustments as needed.
Accepts, schedules, and completes work orders within 48 hours.
Inspects all equipment during specified visits to Key Accounts.
Ensure all service calls are documented (start to completion) and Service Reports are properly completed and submitted in accordance with established procedures.
Follow testing procedures accurately.
Service and maintain Core Health and Fitness products at customer locations in assigned region; ensure repairs are carried out following company policies.
Ensure customer satisfaction by delivering quality and courteous support in a timely manner.
Communicates information regarding product performance and relays field feedback to Director of Services.
Inspect newly installed equipment on site where necessary.
Maintain van part stock through regular cycle counts, inventory replacement requests and timely paperwork processing.
Return parts with proper documentation and use precautionary procedures to safeguard company parts and equipment.
Must attend the required trainings, learn all computer systems used for workday, and pass certifications on all relevant equipment.
Ability to maintain/maintenance a company vehicle and park in a safe location.
Ability submit expense reports and other paperwork ON TIME.
Act in a safe manner and ensure that those around them do not put themselves or others at risk.
Log all service reports immediately upon completion.
Discuss new products with customers.
Keep Sales informed of upcoming purchases or needs customers are planning.
Offer Core Health and Fitness Preventative Maintenance, Paid Service, and Extended Warranty Product to customer throughout day-to-day activity.