Junior Escalation Network Engineer

Safety NetAccess Inc•Winston-Salem, NC

20d

About The Position

We are looking for a proactive Junior Escalation Network Engineer to join our team. The ideal candidate will assist in resolving complex network issues that have been escalated from the first-line support team. This role involves working closely with senior engineers to ensure network stability and performance.

Requirements

Bachelor's degree in Computer Science, Information Technology, or a related field.
Basic understanding of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).
Familiarity with network hardware such as routers, switches, and firewalls.
Strong problem-solving skills and attention to detail.
Excellent communication and teamwork abilities.
Willingness to learn and adapt to new technologies.

Nice To Haves

Experience with network monitoring and troubleshooting tools.
Knowledge of both wired and wireless networking
Knowledge of network security principles and practices.
Certifications such as CCNA (Cisco Certified Network Associate) or equivalent are a plus.
Exposure to or hands on experience with one or more of the following vendor technologies is highly beneficial.
Cisco Meraki
HP/Aruba
Ruckus
WatchGuard

Responsibilities

Provide advanced technical support for escalated network issues.
Troubleshoot and resolve complex network problems involving routers, switches, firewalls, and other network devices.
Collaborate with senior engineers to diagnose and fix network performance issues.
Monitor network performance and implement improvements to enhance reliability.
Document troubleshooting steps and solutions for future reference.
Assist in the implementation and configuration of network hardware and software.
Participate in on-call rotation to provide 24/7 support for critical network issues.
Stay updated with the latest networking technologies and best practices.

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