Junior Data Analyst - Call Center Operations

US Service Animals•Mandeville, LA

3d•$50,000 - $70,000•Remote

About The Position

We're looking for a motivated Junior Data Analyst to join our call center operations team here at SAPS LLC. This is an excellent opportunity for someone who has built a strong foundation in data analysis through their studies and is ready to apply that knowledge in a fast-paced, real-world environment. Working directly with the Head of Call Center Operations, you'll transform raw data into actionable insights that drive operational decisions. You'll be involved in everything from analyzing call metrics and customer trends to creating compelling visualizations and building automated reports that help our team work smarter.

Requirements

Education in Data Analytics, Statistics, Mathematics, Economics, Business Analytics, or a related field
Strong technical knowledge of data analysis concepts, statistical methods, and data visualization principles
Proficiency with tools such as Excel, Tableau, SQL, Python, or similar analytical software
Excellent problem-solving skills and attention to detail
Strong communication skills with the ability to explain technical concepts to non-technical audiences
Eagerness to learn and grow in a hands-on role
The ability to manage multiple priorities

Responsibilities

Extract, clean, and analyze call center data to identify trends, patterns, and opportunities for improvement
Develop projections and forecasts to support capacity planning and resource allocation
Create clear, impactful visualizations and dashboards that communicate complex data to leadership
Build and maintain regular operational reports that track key performance indicators
Collaborate with the Head of Call Center Operations to answer business questions through data
Support ad-hoc analysis requests and contribute to special projects as needed