Junior Customer Service Representative
About The Position
For over 30 years, Calagaz Printing has been Mobile's go-to print partner, and we're not slowing down. As a veteran-owned family business, we take genuine pride in our work and in the relationships we build with our customers and our team. Calagaz Printing is the kind of place where your ideas matter, hard work gets noticed and we celebrate wins together. We're growing in 2026, and we're looking for someone eager to learn the print industry from the ground up. If you're friendly, organized and ready to develop valuable customer service skills, this is your chance to join our talented and driven team. No printing experience required! We'll teach you everything you need to know. What matters most is your attitude and willingness to learn. You'll be the welcoming first impression of Calagaz Printing - greeting walk-in customers, answering phones, and learning the ins and outs of our business alongside an experienced Customer Service Representative. This is a hands-on training role where you'll build real skills while supporting our team and customers every day.
Requirements
- High school diploma or GED
- Friendly, professional demeanor with strong people skills
- Good communication skills - both on the phone and in person
- Basic computer skills and willingness to learn new software
- Reliable, punctual, and eager to learn
- Ability to multitask in a busy environment
Responsibilities
- Answer all incoming phone calls and route them to the right team members
- Greet every walk-in customer with a friendly smile and assist them promptly
- Help customers picking up completed orders
- Make reminder calls and send emails to customers when their orders are ready
- Process quotes for new business from phone and walk-in customers
- Enter estimates into our system accurately
- Maintain a clean, organized, and professional front office environment
- Learn order processing, customer service best practices, and printing terminology under guidance
- Support the CSR team with administrative tasks as needed
Benefits
- Medical insurance
- Paid time off and paid holidays
- 401(k) retirement plan with company match
- Hands-on training and mentorship from experienced team members
- Clear path for advancement as you develop your skills
- A workplace that values you as a person, not just an employee
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
