Junior Customer Service Representative

Autocar Parts, LLC•Louisville, KY

7d•Onsite

About The Position

This Junior Customer Service Representative position is for a part-time temporary customer service associate who can be available after corporate business hours to support our Louisville, KY area customer base needs for order processing for pick up or delivery.

Requirements

High School Diploma
Customer-facing skills including, in person interactions and email and phone communications
Computer skills including ability to work on more than one platform at a time
Ability to multi-task, problem solve and report data
Ability to work and thrive in a fast-paced work environment
Strong organizational and time management skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Basic data entry skills
Able to work independently at a fast pace
Able to occasionally tolerate dust/dirt on older product
Ability to occasionally manually lift up to 70 pounds
Capable of wearing task specific personal protective equipment which may include dust mask, safety shoes, gloves, safety glasses, and ear protection.
Capable of meeting OSHA standards for manual lifting guidelines: < 50lbs
While performing the duties of this job it is required to stand, walk, and use hands to operate objects, tools, or controls; reach with hands or arms; climb, balance, stoop, kneel, or crouch when necessary for job activity.
Ability to stand and/or walk for extended periods.
Ability to work in a variety of weather conditions and temperatures.

Nice To Haves

Some college level education preferred

Responsibilities

Oversee the after-hours on-site pick-up and delivery of the sales order process from start to finish.
Processing sales orders via phone calls and email CRM system, ERP system order entry, and in conjunction with filling process onsite
Assist warehouse with staging orders for pick-up and delivery including scheduling delivery service
Monitor pickup and delivery orders to verify picked up or delivered and troubleshoot where needed with customer to resolve
Communicate with staff and customers in a friendly and professional manner
Converse effectively regarding customer parts status.
Manage incoming emails and provide timely responses while meeting service level requirements.
Data entry and documentation in central system for future internal and external customer reference.
Verify reporting to support order completion and perfect order metric
Order monitoring to completion including pick-up and delivery to ensure high level of customer satisfaction
Support to Customer Service Team for Customer satisfaction & retention after hours
Provides high level service to internal and external customers