Junior Customer & Sales Support Specialist

PUMA

12d

About The Position

As a Junior Customer & Sales Support Specialist at stichd, you’ll be a vital partner to our customers, sales teams, and e-commerce operations. You will manage the full order-to-delivery cycle for both our D2C and B2B channels while ensuring a seamless, engaging experience for fans of the world’s top F1, Motorsport, and Football teams. This is a high-impact role for someone who thrives in a fast-paced environment, brings strong ownership, and is passionate about elevating the customer journey. Your accuracy, communication skills, and collaborative mindset will ensure that each account receives best-in-class service throughout the entire sales cycle.

Requirements

Bachelor’s degree in Business Administration, Economics, Sales, or related field preferred.
1– 2 years of experience in customer service, sales support, e-commerce, or online retail operations.
Experience working with multiple systems simultaneously; ability to quickly learn ERP and CRM tools (e.g., Salesforce Service Cloud).
Strong communication skills; fluent in English (Spanish a plus).
Familiarity with international trade conditions, Incoterms, export procedures, and documentation.
Team-oriented, positive, and solutions-driven, with high attention to detail and follow-through.
Proactive, curious, and self-motivated—comfortable taking ownership and speaking up with ideas.

Nice To Haves

Experience with SAP is a strong plus.

Responsibilities

Provide exceptional service and daily operational support to the sales team.
Manage the full order lifecycle—from order entry to on-time delivery—to ensure a first-class customer experience.
Act as the primary liaison with cross-functional partners (Logistics, Finance, E-commerce, etc.) to ensure smooth internal processes.
Monitor accounts receivable, assist with payment allocations, and ensure proper follow-up.
Track and proactively manage purchase orders; collaborate closely with the Logistics team in Tilburg.
Identify inefficiencies and implement improvements to optimize operational workflows.
Serve as the first point of contact for customers across multiple channels (email, phone, live chat, social media).
Handle logistics issues, returns, and refunds in collaboration with Finance when incorrect or faulty goods are received.
Partner with the B2C E-commerce team to enhance service levels and drive online growth.
Ensure KPIs and service-level targets are consistently met or exceeded.
Maintain up-to-date knowledge of promotions, new product launches, and upcoming marketing events.