Junior Customer Experience & Satisfaction Specialist

VP Racing Fuels Inc • San Antonio, TX

2d

About The Position

VP Racing is looking for a Junior Customer Experience & Satisfaction Specialist is responsible for owning and enhancing the end-to-end customer experience for VP Racing Fuels. This position serves as a key point of connection between customers, Marketing, Sales, and Operations, ensuring customer inquiries are resolved thoughtfully, efficiently, and in alignment with VP’s brand and business objectives.

Unlike traditional call center roles, this position emphasizes judgment, problem-solving, and accountability over volume-based activity. The Specialist independently manages customer issues from intake through resolution, supports outbound customer engagement initiatives, analyzes recurring service trends, and contributes to continuous improvement efforts that strengthen customer satisfaction and loyalty.

This role is ideal for an early-career professional seeking to grow beyond transactional customer service and develop a strong foundation in customer experience, operations, and cross-functional collaboration within a performance-driven organization.

Requirements

• The ideal candidate must be extremely organized and able to manage the logistics of multiple duties with professionalism and strong communication skills.
• strong attention to detail and ability to work in a fast-paced environment is critical for success in the role, as are high levels of accuracy, timeliness and dependability.
• We are looking for someone who can establish and maintain effective working relationships within the organization, work effectively with all levels of employees and management, and assist in providing solutions to challenges that arise.
• Bachelor’s degree in Marketing, Communications, or a related field, and at least two (2) years of experience in customer service, customer experience, operations support, or a related field; OR any equivalent combination of experience and training which provides knowledge, skills, and abilities.

Nice To Haves

• Experience with Salesforce is a plus!

Responsibilities

• Support customer outreach related to marketing incentives, follow-ups, and relationship-building initiatives
• Promote VP Racing Fuels products and services through professional, brand-aligned interactions
• Maintain strong product knowledge to provide accurate guidance and support
• Partner with Marketing, Sales, and Operations to resolve customer concerns and support business objectives
• Document customer interactions and resolutions within CRM systems
• Analyze customer feedback and recurring issues to identify opportunities for improvement
• Assist with refining customer experience processes, communication tools, and service guidelines

Benefits

• We offer a competitive salary for our Junior Customer Experience & Satisfaction Specialist, based on experience, along with a comprehensive benefits package designed to support your well-being and future.
• Our benefits include health, dental, and vision insurance, a full suite of supplemental insurance options, and a robust 401(k) plan with a company match to help you build a secure retirement.
• We offer paid time off, so you have the flexibility to recharge and refuel.
• You'll enjoy a down-to-earth, casual work environment, along with a positive, team-oriented culture built on innovation, inclusion, and long-term success.
• Join us and be part of a company that values creativity, collaboration, and a desire to win!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees