Patrianna is a fast-growing global business on a mission to deliver life-changing moments of joy to our customers. We’re proudly headquartered in Gibraltar, at the southern tip of Europe - but we think beyond borders, recruiting top talent from anywhere in the world. At Patrianna, you’ll join a driven and collaborative team where ownership is encouraged, learning is constant, and your work has real impact. We believe in empowering people to thrive - personally and professionally - through trust, autonomy, and shared purpose. We're looking for a proactive and detail-oriented Junior CS & Ops Process optimisation manager to join our team. In this role, you'll be the key to ensuring our Customer Service and Operations functions run as smoothly as possible. Your main goal will be to review, optimise, and update internal processes, with a focus on improving the customer experience and team workflows. This is a great opportunity for someone with a background in online gaming, especially within the social gaming and sweepstakes space, who is eager to drive tangible improvements and make a big impact.