Junior Client Relationship Specialist

OPOC.us • Worthington, OH

7d • $40,000 - $50,000

About The Position

OPOC.us is a national, market leading organization in the areas of Employee Benefits, Retirement Plan Administration, Risk Management, and Business Success Services (HR and Payroll), specializing in the delivery of FORTUNE 500 “One-Point-of-CARE” solutions for small and mid-sized organizations. For over three decades, OPOC.us has successfully developed relationships that reinforce Branding, Culture Building, and EmployeeCARE, which are designed to take your company into the future. OPOC.us enjoys a national presence, delivering service to a broad spectrum of corporate clients across America. We are looking for a positive and energetic Jr. Client Relationship Specialist with a dedicated sense of responsibility to join the EmployerCARE team. The primary responsibility of this role is supporting the Client Relationship Specialist's efforts to ensure that client needs are understood and satisfied, while learning the role from the ground up. This position offers the opportunity to develop your ability to build and manage client relationships, lead multiyear strategic planning, and maintain a proactive approach with managing the day-to-day compliance and workflow of the client business. Ideal candidates must be team players, have excellent verbal and written communication skills and excel at customer service, internal and external.

Requirements

• Excellent written and verbal communication skills.
• Ability to obtain appropriate licensing, including Ohio Health and Life.
• Knowledge of office management systems and procedures
• Working knowledge of office equipment, like printers and fax machines
• Proficiency in MS Word, MS Excel, and MS PowerPoint
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Strong organizational skills with the ability to multi-task
• Great critical thinking skills and the ability to collect and analyze data to learn more about consumer behavior.
• Attention to detail and skilled at keeping accurate records and account notes.
• Maintain updated knowledge of company products and services.
• Commitment to acting as a client advocate with a focus on improving the buyer experience.

Responsibilities

• Supporting the Client Relationship Specialist's efforts to ensure that client needs are understood and satisfied
• Learning the role from the ground up
• Build and manage client relationships
• Lead multiyear strategic planning
• Maintain a proactive approach with managing the day-to-day compliance and workflow of the client business
• Collaborating with internal departments to facilitate client need fulfillment.
• Acting as a client advocate with a focus on improving the buyer experience.

Benefits

• 401K with company matching.
• Medical insurance
• Dental insurance
• Vision insurance
• Company paid life insurance.
• 8 paid holidays plus generous paid time off.
• Company paid TelAssurance, a wellness benefit that offers unlimited telemedicine and a robust Rx program.
• Onsite gym and health coaching
• The opportunity to grow and develop in a supportive and positive work environment!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees