Junior Broker - Professional Waste - South Florida

Waste Pro USA, Inc.•Miami, FL

55d•Onsite

About The Position

Join Professional Waste at the heart of our operations! As a Waste Broker Coordinator, you'll be the bridge between deals and service, managing account setups, coordinating hauler communication, and ensuring everything runs smoothly from pricing to service. This junior broker role combines customer support, hauler relations, quoting strategy, and operational implementation. You'll work closely with our Division Manager, sales team, and national account brokerage partner, Alpha Dumpster. Why Join Us? Professional Waste offers a dynamic work environment where you'll gain hands-on experience across operations, sales, and customer relations. This is a great opportunity to grow your career in waste management and logistics while making a real impact on client satisfaction and operational efficiency. If you're organized, assertive, and a strong communicator ready to grow in a fast-paced sales-operations environment, this role is perfect for you.

Requirements

High School degree required; AA or AS Degree preferred
Proficient in Microsoft Excel and Google Sheets
Strong communication and negotiation skills
Experience in waste management or logistics preferred
Detail-oriented, assertive, and able to work independently
Ability to maintain relationships with customers, vendors, and co-workers while effectively communicating and resolving issues
Ability to learn new computer programs quickly
Ability to maintain a professional atmosphere while working with Management, Corporate, and Local Staff
Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the workday.
Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely.

Nice To Haves

AA or AS Degree

Responsibilities

Communicate directly with haulers to set up service, request quotes, and resolve issues
Negotiate pricing or service changes when necessary
Dispute or escalate unjustified contamination and overage fees
Procure photo documentation from haulers for billing support
Review leads submitted by 1099s or Waste Pro reps (LOA and invoice)
Build pricing strategy and present recommendations to sales reps
Handle onboarding and setup of new accounts after closing
Track and manage hauler rate sheets
Coordinate with Admin Specialists to ensure accurate billing setup
Monitor margin health and flag underperforming accounts
Handle customer complaints or service issues professionally
Ensure backup haulers are in place in case of service interruptions
Maintain positive client communication
Perform additional tasks assigned to support operations and customer satisfaction.