Junior Atlassian Administrator (Redstone Arsenal)

LaunchTech•Huntsville, AL

About The Position

LaunchTech is a veteran-owned company that prides itself on delivering service before self and excellence in all we do. We are seeking dynamic professionals who embody our core values of Integrity, Commitment, and Excellence to join our growing Crew in support of our customers across the federal, state, and commercial markets. We are seeking a Junior Atlassian Administrator to support the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. This position is an excellent opportunity for an aspiring administrator to develop deep expertise in Atlassian products and enterprise system management.

Requirements

Must have 6, or more, months of systems administration experience
Must have a current DoD 8570 Level II Certification such as CompTIA Security+ CE or higher
Must have an active DoD Secret Security Clearance
Have a methodical approach to problem-solving and a keen eye for detail.
Resumes, in month and year format, must be submitted with application in order to be considered for the position.

Nice To Haves

Have experience with Atlassian tools (Jira, Confluence) or other ticket-tracking systems is a significant plus
Have a basic understanding of IT concepts, such as system patching, user permissions, and application configuration
Have experience in a customer-facing or user support role
Have a basic familiarity with cloud environments like Microsoft Azure is beneficial but not required

Responsibilities

Support our lead administrator in managing our Atlassian applications (Jira, Confluence, Jira Align) in IL5 and IL6 environments.
Learn to handle the day-to-day operational tasks essential to our mission's success.
Assist with user account management, perform routine system checks, apply patches and updates under supervision, and help resolve user-reported issues.
Assist in the day-to-day administration of Jira, Confluence, and Jira Align, including back-end support tasks, basic configuration, and user account creation under the guidance of the lead administrator.
Serve as a key support contact for users and team members, helping to troubleshoot issues and gather information for the lead administrator.
Help prepare and track Remedy-based Change Requests for application updates, installations, and other modifications as part of the change management process.
Support the lead administrator in performing routine application updates, security patching, and STIG updates to ensure system compliance and health.
Collaborate with team members to resolve user support tickets and assist in gathering information from customers and system owners for minor requirement updates.