Junior Application Engineer

The Citco Group • Charlotte, NC

16h • Hybrid

About The Position

We are open to hiring in Charlotte or Fort Lauderdale for this role. About Citco Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. For more information about Citco, please visit www.citco.com Responsibilities About the Team & Business Line Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centres, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence. As a core member of our Vendor Products IT team, you will work with dedicated professionals to ensure our clients maintain access to their critical information assets while keeping Citco ahead of industry trends. Your Role This position is responsible for Software implementation, System Integration, Development, Configuration, Technical Support, and Performance Tuning. The primary purpose of the position is to install and configure software and provide Level II Support for Vendor products. Initially the role relates to third party products in the area of CRM, Mailbox management and ETL process, but may expand over time into other vendor applications. Additional responsibilities may include Development of new system functionality, Project Management and Testing. Experience with AWS or Business Intelligence applications is desirable but not mandatory. The ideal candidate will have an Application Development and Support background with the ability to quickly learn vendor applications from the inside out. This position will work with Business units and the Technology Group. Occasional travel may be required. You will analyze, support and maintain strategic bespoke business platforms in a hybrid hosting environment, across AWS Cloud and on-prem. Provide engineering support of functional and performance issues on a range of applications Prepare changes, scripting, monitor and schedule updates to optimize operations Conduct performance analysis and tuning in of application servers, database tiers and infrastructure Participate and collaborate across multi-functional groups in the operational support model Participate in the Operational Excellence strategy, including strategic monitoring and LEAN process improvement Implementation Install and configure new releases into Test and Production environments Coordinate the Release process with business groups, vendors and operations Communicate detailed descriptions of functionality changes and provide follow-up support as required Application Support / Development Maintain applications, and Configure/Develop new system functionality Administer and resolve support requests coming from application users Create and run ad-hoc database queries / Reports Effectively Communicate with the user community Maintain existing interfaces, and Design and Develop application interfaces as required Maintain working knowledge of technical enhancements and new functionality Troubleshoot and resolve performance issues at the OS, Database, and SQL code levels Data Management & Configuration Develop and execute database queries to manage tables Create, Copy, Move, and Delete databases Oversee technical environments including databases, application servers, and web servers Testing Participate into QA and Stress Testing. Provide direction and support to the Business Divisions for User Acceptance Testing. Create Test Cases and coordinate execution of the Test Plans.

Requirements

• You have a Bachelors’ Degree or equivalent experience in a related field such as Computer Science, Engineering, or Information Systems.
• Around 1 year experience in Enterprise Development or Application Support
• Experience supporting 3rd party vendor applications and interfaces
• Experience supporting and operating Cloud environments, preferably AWS
• Strong experience with RDBMS, SQL and PL/SQL
• Demonstrated knowledge and skill with managing change
• Customer-focused, flexible and comfortable collaborating in a fast-paced global environment
• Ability to quickly learn and apply new technologies
• Strong listening, questioning and analytic skills
• Excellent oral/written communication skills

Nice To Haves

• Experience with AWS or Business Intelligence applications is desirable but not mandatory.
• Experience with Python coding, PowerShell scripting, shell scripting and cloud formation is a plus
• Knowledge of Windows, UNIX (Solaris, Linux), basic networking
• AWS or other cloud certifications is beneficial

Responsibilities

• Software implementation
• System Integration
• Development
• Configuration
• Technical Support
• Performance Tuning
• Install and configure new releases into Test and Production environments
• Coordinate the Release process with business groups, vendors and operations
• Communicate detailed descriptions of functionality changes and provide follow-up support as required
• Maintain applications, and Configure/Develop new system functionality
• Administer and resolve support requests coming from application users
• Create and run ad-hoc database queries / Reports
• Effectively Communicate with the user community
• Maintain existing interfaces, and Design and Develop application interfaces as required
• Maintain working knowledge of technical enhancements and new functionality
• Troubleshoot and resolve performance issues at the OS, Database, and SQL code levels
• Develop and execute database queries to manage tables
• Create, Copy, Move, and Delete databases
• Oversee technical environments including databases, application servers, and web servers
• Participate into QA and Stress Testing.
• Provide direction and support to the Business Divisions for User Acceptance Testing.
• Create Test Cases and coordinate execution of the Test Plans.

Benefits

• Citco offers a comprehensive and competitive total rewards package to support your career success and personal needs.
• Your base salary will be determined by several factors such as the role, experience, skillset, market conditions, etc.
• Furthermore, qualifying positions can participate in an annual discretionary bonus pool based on company profitability and individual contributions.
• Our comprehensive benefits package includes medical, dental, and vision coverage, short and long-term disability benefits, a retirement savings plan, tuition reimbursement, mental health and wellness support, parental leave, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees