Junior Account Manager

GTT

13h•Remote

About The Position

About GTT: GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cloud networking and managed solutions that utilize advanced software-defined networking and security technologies. We serve thousands of businesses with a portfolio that includes SD-WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment to operational excellence. For more information on GTT, please visit www.gtt.net. Role Summary: The Junior Account Manager (JAM) enables all aspects of an efficient sales motion within a sales team by developing strong relationships with the team leader (Director) and individual Account Directors to ensure necessary and repeatable sales activities are completed in accurate and timely fashion. Routinely interacting with a wide range of GTT ecosystem members and directly with clients, the role is intended to provide essential support to the sales team while providing an entry level path for aspiring sales professionals. The JAM is an excellent communicator, highly organized, and eager to grow into a full-cycle Account Director role. Job Scope: This role primarily interacts with sales teams, sales support, order processing, sales engineering, marketing, and service delivery in addition to direct customer facing activities.

Requirements

Experience working as part of a technology sales team
Grasp of managed services to include Connectivity, SDWAN, Security, and SASE
Previous experience working in a 100% remote home environment within a complex team environment.
Excellent interpersonal, verbal and written communication skills with sound presentation techniques and aptitude.

Responsibilities

Account Management: Serve as the primary point of contact for a designated portfolio of low-billing accounts to ensure satisfaction, and identify upsell opportunities
Manages the end-to-end quoting process for new logo and existing base of accounts for quotes with the following criteria: (1) 25+ Sites; (2) Budgetary to Firm Pricing: when pricing moves from Budgetary to Firm; (3) Improvement in Pricing: when there is a request for further refinement in discounting beyond initial rack rate quote ICM provided; (4)Refinement to Design: when there is a request to dive deeper in to design and solutioning; (5) Implementation: when implementation equals SD-WAN
Order Processing: Assist in the seamless transition of approved quotes into formal sales orders
Proactive Check-ins: Perform regular, scheduled check-ins with managed accounts to maintain consistent engagement
Order Processing: Assist in the seamless transition of approved quotes into formal sales orders
Accelerate sales revenue by completing repeatable tasks in support of the sales function such as quoting, proposal development, forecast support and administrative activity.
May be required to facilitate customer order requests for moves, adds, changes, and disconnects. Initiates orders and ensures that the orders have been completed in a timely and accurate manner to the customer’s satisfaction.
Data entry and reporting utilizing multiple internal systems and processes.
Participation in internal sales meetings including forecasting, churn and install support.
Participation in external client meetings in support of sales activity.
Providing quality support to all stages of the sales cycle as needed to accelerate sales results.
Develop a comprehensive knowledge of GTT products, solutions, and technologies in the managed services provider space.
Develop the ability to operate independently as an effective customer facing member of the GTT sales team.
Performs other duties as assigned