Junior Account Education Manager

ASTM International

74d

About The Position

The Jr Account Education Manager will assist Directors, Account Managers (AMs), and Account Development Managers (ADMs) in identifying white space opportunities in accounts and programs. This position will report to Account Education Managers and work with assigned sales representatives to properly onboard new accounts and analyze account activity to identify growth opportunities. Jr. Account Education Managers will understand the application of the full suite of ASTM products and services and collaborate with assigned sales personnel to implement them. Travel may be required, but it is expected to be less than 10%.

Requirements

• A demonstrated track record of extraordinary performance and commitment.
• Excellent professional image.
• Demonstrated ability in client engagement with organizations of all sizes – including Fortune 500 companies.
• Excellent written and oral communication skills.
• Strong ability to deliver PowerPoint, virtual and live demo presentations to groups of all sizes.
• Good analytical and problem-solving skills.
• Experience maintaining strong, long-term customer relationships with significant add-on/repeat business.
• Self-starter -- demonstrated ability to work productively with minimal supervision.
• Demonstrated experience with CRM systems and issues.
• Experience with business systems such as Oracle.

Nice To Haves

• College degree preferred.

Responsibilities

• Production support and coordination of onboarding and initial training for new accounts.
• Ensure proper authentication.
• Confirm proper entitlements.
• Conduct initial training sessions.
• Evaluate usage data in managed accounts.
• Assist in identifying cross-sell opportunities.
• Evaluate trends in data looking for content expansion.
• Provide customer feedback to Sales, Product Management, IT, and Development teams to assist in the development of services.
• Respond to any client queries including but not limited to questions on entitlements, access issues, and training requests.
• Regular proactive customer content consultation and analysis.
• Participate fully in training sessions, meetings, skill building, and professional development.
• Deliver core curriculum via platforms such as Microsoft TEAMS to drive usage and product awareness.
• Act as a liaison between the clients, sales representatives, and other teams.

Benefits

• Undergraduate and Graduate Tuition Reimbursement
• Comprehensive medical, dental, vision, life and disability insurance
• Paid holidays, vacation and sick leave
• 403(b) plan with company match
• 100% company-funded defined benefits pension plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees