Jr Wagering Hardware Specialist

BetMakers Technology Group-posted 2 months ago

Part-time • Entry Level

Yonkers, NY

251-500 employees

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BetMakers Technology Group is the leading software development company for sports and racing solutions with a global footprint. With an ambitious vision and offices across the globe, The BetMakers Technology Group is a wagering technology and data partner for some of the worlds most recognized and respected bookmakers and rights holders. We design and develop leading edge odds comparisons and intelligent betting platforms, as well as analytics and trading solutions. As industry leaders, with our customers at front of mind, we pride ourselves on our passionate and innovative culture. If you're ready to take your career to new heights apply now! Global Tote US, LLC, a leader in the pari-mutuel wagering industry seeks a Part Time Jr. Wagering Hardware Specialist at our Yonkers, NY location. The ideal candidate for this role would be an entry level student who has an aptitude for and an interest in technology.

Provides support with installations and setting up wagering hardware systems, including betting terminals, and other relevant peripherals.
Ensure proper integration and connectivity with backend systems.
Provides support in performing routine maintenance, diagnostics, and repairs on wagering hardware to minimize downtime and ensure optimal performance.
Identify and resolve hardware issues promptly, including faulty components, connectivity problems, and software glitches.
Diagnose and troubleshoot hardware issues, performing repairs and replacing defective parts on Point of Sale Terminals.
Utilising tablets to log all service requests and actions logs on all maintenance activities performed using ServiceNow.
Tracking monitoring systems through the OneWatch platform.
Acting on alerts that are generated through the ServiceNow.
Conduct rigorous testing of wagering hardware systems to ensure compliance with regulatory standards, accuracy of calculations, and seamless functionality.
Perform functional tests, stress tests, and user acceptance tests as required.
Ensure compliance with industry regulations and security standards related to wagering hardware.
Implement appropriate security measures, such as data encryption and access controls, to safeguard customer information and prevent unauthorized system access.
Performs all other related and compatible duties as assigned.
Assists Mutuel clerks with problem transactions related to malfunctions.
Provide technical support and guidance to customers and internal staff regarding betting hardware systems, resolving inquiries and issues promptly.

Ability to lift up to 50 lbs.
High school diploma or equivalent; additional technical certifications or relevant education is a plus.
One to two years related experience.
Knowledge of wagering hardware systems, including betting terminals, kiosks, printers, and scanners.
Proficiency in hardware installation, configuration, maintenance, and troubleshooting.
Familiarity with networking protocols, connectivity, and peripheral interfaces.
Excellent problem-solving and analytical skills to diagnose and resolve hardware issues efficiently.
Ability to identify potential problems and proactively implement preventive measures.
Strong attention to detail and ability to work under pressure.
Effective communication skills to provide technical guidance, deliver training, and interact with stakeholders at all levels.
Ability to collaborate with cross-functional teams and external vendors to achieve common objectives.
Knowledge of gambling industry regulations and security standards.
Familiarity with data protection and privacy regulations.
Ability to ensure wagering hardware systems meet regulatory requirements and maintain high levels of data security.
Strong technical knowledge of wagering hardware systems, including terminals, kiosks, self-service machines, and peripheral devices.
Must be authorized to work in the United States.
Must be capable of obtaining appropriate gaming and racing licenses as required by local regulators.

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