TGI MAIN COMPANY-posted about 4 hours ago
$50,000 - $52,000/Yr
Full-time • Entry Level
Onsite • New York, NY

A second-generation family-owned business for over 60 years, TGI Office Automation is a comprehensive office technology provider offering scalable solutions for many of today’s complex business issues. TGI offers unparalleled, innovative technology from a variety of industry-leading partners. TGI’s Mission Statement: Office automation empowers your business. By improving bottom-line profitability through smart, strategic solutions, we help our customers reduce costs and maintain a competitive position.

  • Obtain and maintain technical certifications for networking, major OS, basic scripting, MFD/Printer Hardware and Software from Ricoh, Toshiba, HP, PaperCut, and Pharos (vendor partners may change)
  • Installation and configuration of MFD/Printer equipment, card readers, scanners, software solutions
  • OS maintenance (server and workstation updates and patching, driver installation, basic scripting)
  • Customer Training for MFD/Printer Equipment, software solutions
  • Customer support for connectivity of MFP/Printer Equipment, software solutions
  • Work with the Duty Managers (Dispatcher), Project/Implementation Managers and Team Leader to maintain personal schedule
  • Update ticketing system accurately and consistently with time spent and comments, resolutions, and escalations for assigned incident and project tickets.
  • Associate’s degree, preferably in IT (Computing/Networking) required or minimum 2-3 years of IT or industry experience
  • Experience working with Microsoft Office, especially Excel, Word, and PowerPoint
  • Excellent communication and presentation skills (written and verbal)
  • Ability to multi-task, set priorities and manage time effectively
  • Obtain annual flu vaccination (required by major account healthcare customers)
  • Customer support, NOC, or help desk experience a plus
  • Driver’s license and car a plus
  • Dental insurance
  • Health insurance
  • Vision insurance
  • PTO
  • and 401(k)
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