Jr. System Engineer

Belay Technologies•Fort Meade, MD

90d•$105,000 - $200,000

About The Position

Belay Technologies has been voted Baltimore Business Journal's (BBJ) Best Places to Work 2019, runner up in 2020 and a finalist in 2021! Belay Technologies is seeking a Jr. System Engineer (ICAM) to join our intel team. We are looking for technical staff to provide 24x7 support to an existing Operations Center for a suite of Identity, Credential, and Access Management (ICAM) systems. The candidate will be responsible for monitoring ICAM systems and providing Tier 1 & Tier 2 support. This includes supporting customers who are integrating with Enterprise and IC Attribute and Authorization services. Support may include assisting end-users to resolve access issues, as well as aiding development teams in understanding and resolving issues with REST Services. The candidate will use JIRA for ticket management and provide support via email, chat, and phone. The ideal candidate is an analytical thinker who can solve difficult problems independently, and must be a fast learner to understand the technologies and operational environment quickly.

Requirements

TS/SCI Clearance with polygraph
Bachelor's Degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline
Seven (7) years' experience as a System Engineer in programs or contracts of similar scope, type and complexity
Five (5) years of additional System Engineering experience may be substituted for a bachelor’s degree for a total of 12 years' experience
Online and telephone customer support
Public Key Infrastructure (PKI)
Attribute Based Access Control (ABAC)
Entitlements Management
LDAP directories
SQL and basic database querying abilities
RESTful services
Ticket tracking systems (e.g., JIRA, Redmine, ServiceNow)
Linux operating systems
Analyze system applications and perform troubleshooting.
Understand and communicate complex software systems.
Modify Confluence pages and write technical documentation to support customers.
Assist with educating/training customers on software capabilities.
Assist with understanding and defining customer needs.
Work independently

Responsibilities

monitoring ICAM systems
providing Tier 1 & Tier 2 support
supporting customers who are integrating with Enterprise and IC Attribute and Authorization services
assisting end-users to resolve access issues
aiding development teams in understanding and resolving issues with REST Services
using JIRA for ticket management
providing support via email, chat, and phone

Benefits

8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday,11 paid holidays and optional leave up to 6 days through Belay's volunteer program
10% matching in 401(k) contributions vested on day one
$5,000 annual training/tuition
Student Loan Repayment Program
100% company-funded HSA
Rich medical coverage (100% coinsurance)
Dental coverage including orthodontia
Up to $420,000 in life insurance, premiums 100% company funded
Amazon Prime, gym reimbursement, monthly lunches, games and prizes
Pet adoption program, generous referral bonus program, fun events, and more!