Jr Service Desk Technician

Occam Solutions • Tampa, FL

108d

About The Position

Occam Solutions is looking for a Junior Service Desk Technician, AFB MacDill. The Jr. Service Desk Technician will have many responsibilities will include: Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Must demonstrate excellent verbal and written communication skills.

Requirements

• Must achieve DoD 8570 IAT Level I certification within 90 days of hire.
• Must be able to maintain DoD 8570 IAT Level I certification via continuing education requirements or re-certification.
• Possess current TS/SCI.

Nice To Haves

• DoD 8570 IAT Level II certification.
• Special Operations Force experience.

Responsibilities

• Serve as the initial point of contact for resolution of desktop/laptop related problems in a 70,000+ end user enterprise.
• May be required to provide VIP level support to USSOCOM executive level users and their staff.
• Troubleshoot research, diagnose, document, and resolve technical issues surrounding Windows 10, Windows 8, Windows 7, MS Office applications, email, other special applications, Internet connections, and hardware/peripheral equipment via telephone.
• Document, track, resolve, and report on problems and work orders using Remedy ticketing system.
• Create, modify, delete user accounts via Active Directory and associated support tools.
• Determine which special team can best resolve the problem and assign the task to the Desktop Support, Customer Support, Network Administration or System Administration Teams when a solution cannot be provided telephonically.
• Ability to install, maintain, and troubleshoot network, system, and application software.
• Apprentice level technical knowledge of workstation hardware and Microsoft Technologies.
• Apprentice level technical knowledge in the setup, operation, and troubleshooting of all associated and follow-on operating systems.
• Must be familiar with Dameware and Terminal Services.
• May be required to perform incident management functions which include: Incident trending and prioritization and documenting and communicating those findings with senior organizational team members.
• Perform other duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Number of Employees: 101-250 employees