Jr. Operations Engineer
About The Position
We’re looking for a Junior Operations Engineer who brings a strong attention to detail, a desire to learn, and an interest in how systems and processes support life insurance and annuity operations. In this role, you’ll support daytoday operational systems, assist with monitoring and issue resolution, and help ensure critical processes run accurately and reliably. You’ll partner closely with Operations, IT, and business teams to troubleshoot issues, document procedures, and gain handson experience in a highly regulated, missioncritical environment that supports policy administration, financial transactions, and customer outcomes.
Requirements
- Strong process driven mindset with emphasis on designing workflows that reduce human error and operational risk
- Available to work evenings, weekends, and on-call as needed or required
- Demonstrated commitment to security best practices and risk management, including proactive identification and mitigation of vulnerabilities
- Demonstrated ability to document processes and procedures
Responsibilities
- Support and Maintain Operational Systems
- Support servers, applications, cloud environments, and mainframe systems that power life insurance and annuity operations
- Help ensure system uptime, reliability, and performance across production environments
- Assist with overnight mainframe and batch processing cycles as needed to support business continuity
- Monitor, Troubleshoot, and Resolve Issues
- Investigate system outages, slow performance, and failed deployments by digging into logs, configurations, and infrastructure
- Troubleshoot issues directly and partner with senior engineers when escalation is needed
- Roll back changes quickly and safely when issues arise to minimize business impact
- Execute Deployments and System Updates
- Assist with application deployments, system updates, and code releases across environments
- Maintain and support pipelines used for releases and operational changes
- Validate deployments and ensure systems remain stable postrelease
- Partner Across Infrastructure and Engineering Teams
- Work closely with the Infrastructure Team to support networking, storage, compute resources, and virtualization platforms
- Collaborate with IT and Operations partners to resolve issues and support shared operational goals
- Leverage and Build Technical Skills
- Administer and support Windows environments using Microsoft operating systems
- Use PowerShell and SQL scripting to support automation, troubleshooting, and reporting
- Support SQL Server, IIS, Azure services, and Nutanix environments as part of daily operations
- Execute basic mainframe console commands to support batch and production processing
- Document and Improve Operational Processes
- Create and maintain clear technical documentation, procedures, and runbooks
- Identify opportunities to improve system reliability, operational efficiency, and issue response
- Contribute to continuous improvement efforts that strengthen operational stability in a highly regulated environment
Benefits
- A collaborative, inclusive environment that values authenticity, accountability, and partnership
- The opportunity to join the company at an exciting stage of growth, where colleagues are empowered to build what’s next
- A variable compensation package with a base range of $70K–$80K
- A competitive benefits package including comprehensive medical, dental, and vision coverage; an HSA and 401(k) company match; paid time off; and employer-paid life and disability insurance
- Remote/hybrid work arrangement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
